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<h1 class="wp-block-heading" id="h-global-connect-is-now-part-of-tcn">Global Connect is Now Part of TCN</h1>
<p>In 2017, Global Connect merged with TCN and has since combined the two companies’ platforms to provide both customer bases with the best solutions available. As of April 1, 2020, the Global Connect platform ceased to support any campaigns or broadcasts. Moving forward, all new accounts will be created and serviced through TCN’s platform, Operator, to provide customers with a streamlined experience.</p>
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<h2 class="wp-block-heading" id="h-why-tcn">Why TCN?</h2>
<p>TCN provides powerful, affordable cloud contact center solutions that are perfect for any contact center organization. With TCN’s no-contract promise, contact centers can customize the cloud-based platform to meet every need.</p>
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<h2 class="wp-block-heading h-color-yellow h3" id="h-check-out-tcn-s-cloud-contact-center-solutions">Check out TCN’s cloud contact center solutions</h2>
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Contact Center Solutions </a>
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<h2 class="wp-block-heading has-text-align-center" id="h-the-tcn-advantage">The TCN advantage</h2>
<p class="has-text-align-center">TCN’s Operator platform allows for maximum flexibility, from no-contract pricing and easy scalability to seamless integrations. Contact centers using TCN have access to 24/7 award-winning customer support, a complete suite of compliance solutions to keep them safe and workforce engagement tools that make managing and optimizing the workforce second nature.</p>
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<li class="c-excerpt orange">
<a
href="/pricing/"
class="c-excerpt__inner"
>
<h4 class="c-excerpt__title">Pricing</h4>
<p class="c-excerpt__description">Contact centers have the freedom to pay only for what they use without dealing with package deals or hidden fees.</p>
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Learn More </div>
</a>
</li>
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<a
href="/call-center-solutions/"
class="c-excerpt__inner"
>
<h4 class="c-excerpt__title">Scalable</h4>
<p class="c-excerpt__description">A foundation in the cloud makes scaling to match business needs and market shifts effortless.</p>
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Learn More </div>
</a>
</li>
<li class="c-excerpt blue">
<a
href="/call-center-solutions/integration-and-automation/"
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>
<h4 class="c-excerpt__title">Integrations</h4>
<p class="c-excerpt__description">TCN easily adapts to client CRMs, integrates seamlessly with key partner software and takes days, not weeks or months, to fully implement.</p>
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Learn More </div>
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<h4 class="c-excerpt__title">Customer Service</h4>
<p class="c-excerpt__description">From implementation to agent training and technical support, TCN offers best-in-class customer support 24/7 to every client.</p>
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Learn More </div>
</a>
</li>
<li class="c-excerpt brown">
<a
href="/call-center-solutions/workforce-engagement/"
class="c-excerpt__inner"
>
<h4 class="c-excerpt__title">Workforce Engagement</h4>
<p class="c-excerpt__description">Say goodbye to wasting time making schedules and guessing what your contact center needs with the help of analytics, intelligent reporting and forecasting.</p>
<div class="c-excerpt__button button--arrow">
Learn More </div>
</a>
</li>
<li class="c-excerpt navy">
<a
href="/call-center-solutions/compliance-and-data-management/"
class="c-excerpt__inner"
>
<h4 class="c-excerpt__title">Compliance Suite</h4>
<p class="c-excerpt__description">Every contact center must comply with regulations in its industry, thankfully there is an industry-catered compliance suite of tools that helps share the weight.</p>
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Learn More </div>
</a>
</li>
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<h2 class="wp-block-heading has-text-align-center h-color-green" id="h-product-challenger-contact-center-as-a-service-cx-2022">Product Challenger – Contact Center as a Service, CX 2022</h2>
</div>
</div>
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<p class="has-text-align-center h-color-green">“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs. TCN has significant scope for growth and expansion both horizontally and in the industry verticals in the regions it covers.”</p>
<p class="has-text-align-center h-color-green">Kenn Walters – ISG Lead Analyst</p>
<a href="https://go.tcn.com/isg-global-report/"
class="button button--green button--ghost">
Download ISG Report </a>
</div>
</div>
</div></div>
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<h2 class="wp-block-heading has-text-align-center" id="h-frequently-asked-questions">Frequently Asked Questions</h2>
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<details class="c-accordion">
<summary>What happened to Global Connect’s platform?</summary>
<div class="c-accordion__content wysiwyg-content">
<p><span style="font-weight: 400;">The Global Connect platform and technology are now combined and enhanced with TCN. Global Connect clients have transitioned to the new TCN platform, and all services moving forward will be provided by and through TCN. Please call 866-745-1900 to speak to an account manager with any questions.</span></p>
</div>
</details>
<details class="c-accordion">
<summary>How do customers benefit from this merger?</summary>
<div class="c-accordion__content wysiwyg-content">
<p><span style="font-weight: 400;">Combining the two platforms into a robust multi-channel product enables customers to better address and respond to evolving contact center market needs. With the combined companies, sales teams and market share, there are more resources available to continue to push product innovation. </span><span style="font-weight: 400;">TCN’s platform provides a better user experience as well as additional reporting and agent tools for increased efficiency.</span></p>
</div>
</details>
<details class="c-accordion">
<summary>What does this merger mean for TCN’s future product roadmap?</summary>
<div class="c-accordion__content wysiwyg-content">
<p><span style="font-weight: 400;">TCN’s Global Connect merger has delivered many benefits, including notably faster feature development of solutions such as omnichannel communication, compliance automation and data management capabilities.</span></p>
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</details>
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Whois info of domain
Domain Name: GC1.COM
Registry Domain ID: 1041480_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.registrar.amazon
Registrar URL: http://registrar.amazon.com
Updated Date: 2024-05-27T22:31:25Z
Creation Date: 1996-07-02T04:00:00Z
Registry Expiry Date: 2025-07-01T04:00:00Z
Registrar: Amazon Registrar, Inc.
Registrar IANA ID: 468
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: +1.2024422253
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: NS-1052.AWSDNS-03.ORG
Name Server: NS-1812.AWSDNS-34.CO.UK
Name Server: NS-749.AWSDNS-29.NET
Name Server: NS-88.AWSDNS-11.COM
DNSSEC: unsigned
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