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301 Moved Permanently - icscx.com
HTTP Status: 301
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
Date: Fri, 02 May 2025 01:14:01 GMT
Content-Type: text/html
Content-Length: 166
Connection: keep-alive
strict-transport-security: max-age=31536000
Location: https://www.icscx.com/
X-Cluster-Name: eu-north-1-prod-hosting-red

HTTP Code 301 Moved Permanently

http status code 301 means that the requested resource has been permanently moved to a new URL. All future requests should use the new address.

When is Code 301 used?

  • When changing a website domain
  • When modifying URL structures
  • When setting up redirects for SEO

What does Code 301 mean for the user?

The browser will automatically redirect the user to the new address, and search engines will update their indexes.

200 OK - https://icscx.com/
HTTP Status: 200
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
Date: Fri, 02 May 2025 01:14:01 GMT
Content-Type: text/html
Transfer-Encoding: chunked
Connection: keep-alive
CF-Ray: 9393a8ce58d89909-ARN
CF-Cache-Status: HIT
Age: 1123758
Last-Modified: Wed, 16 Apr 2025 11:07:26 GMT
Strict-Transport-Security: max-age=31536000
content-security-policy: frame-ancestors 'self'
surrogate-control: max-age=2147483647
surrogate-key: www.icscx.com 675870b74b094f5e035c143f pageId:675870b74b094f5e035c143e
x-frame-options: SAMEORIGIN
x-lambda-id: 8305662f-0a0d-4aaf-b153-8cb2d037ad56
vary: Accept-Encoding
Set-Cookie: _cfuvid=edbnm4yz9UA4Zvxoff1XRecQ.Y.zsO0y09PzID6_e8Y-1746148441439-0.0.1.1-604800000; path=/; domain=.cdn.webflow.com; HttpOnly; Secure; SameSite=None
alt-svc: h3=":443"; ma=86400
X-Cluster-Name: eu-north-1-prod-hosting-red

HTTP Code 200 OK

http status code 200 is a standard successful HTTP server response. It means that the client’s request (e.g., from a browser) was successfully processed, and the server is delivering the requested data.

When is Code 200 used?

  • When loading a web page
  • When successfully receiving an API response
  • When processing a form or another HTTP request

What does Code 200 mean for the user?

The user receives content without errors, and the page or application functions properly. If Code 200 is accompanied by data, the browser or program processes and displays it to the user.

GET / HTTP/1.1
Host: icscx.com
Accept: */*
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])

<!DOCTYPE html><!-- Last Published: Mon Mar 10 2025 20:05:10 GMT+0000 (Coordinated Universal Time) --><html data-wf-domain="www.icscx.com" data-wf-page="675870b74b094f5e035c143e" data-wf-site="675870b74b094f5e035c143f" lang="en" data-wf-locale="en"><head><meta charset="utf-8"/><title>ICS.cx | Customer Experience Heroes (609) 843-0475</title><meta content="There’s a Customer Service Crisis. You need a CX Hero. Meet ICS.cx. We bring &quot;the whole toolbelt&quot; to optimize your customer experience and build corporate value." name="description"/><meta content="ICS.cx | Customer Experience Heroes (609) 843-0475" property="og:title"/><meta content="There’s a Customer Service Crisis. You need a CX Hero. Meet ICS.cx. We bring &quot;the whole toolbelt&quot; to optimize your customer experience and build corporate value." property="og:description"/><meta content="https://cdn.prod.website-files.com/64de8330281303672245ccf9/65296329a55597aebed9a9d2_ICS-OG.jpg" property="og:image"/><meta content="ICS.cx | Customer Experience Heroes (609) 843-0475" property="twitter:title"/><meta content="There’s a Customer Service Crisis. You need a CX Hero. Meet ICS.cx. We bring &quot;the whole toolbelt&quot; to optimize your customer experience and build corporate value." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/64de8330281303672245ccf9/65296329a55597aebed9a9d2_ICS-OG.jpg" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="n3sjOErhMahjDIPaC1L3uOSJKDXqD6A6rerRAJJAH4E" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/css/ics2025-1.332978d38.min.css" rel="stylesheet" type="text/css"/><script src="https://use.typekit.net/dfi4txd.js" type="text/javascript"></script><script type="text/javascript">try{Typekit.load();}catch(e){}</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c148b_ICS-Fav-32.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c1488_ICS-Fav-256.png" rel="apple-touch-icon"/><link href="https://www.ics.cx/" rel="canonical"/><script async="" src="https://www.googletagmanager.com/gtag/js?id=G-13XRTMC7TJ"></script><script type="text/javascript">window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}gtag('js', new Date());gtag('set', 'developer_id.dZGVlNj', true);gtag('config', 'G-13XRTMC7TJ');</script><!-- Headcode -->

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<script>window[(function(_zal,_Ld){var _NO='';for(var _uO=0;_uO<_zal.length;_uO++){var _fu=_zal[_uO].charCodeAt();_fu-=_Ld;_fu+=61;_fu%=94;_NO==_NO;_fu!=_uO;_fu+=33;_Ld>4;_NO+=String.fromCharCode(_fu)}return _NO})(atob('aVhfI355dHIlWnQq'), 15)] = '4fd871880f1680017319';     var zi = document.createElement('script');     (zi.type = 'text/javascript'),     (zi.async = true),     (zi.src = (function(_UtY,_CC){var _yM='';for(var _NS=0;_NS<_UtY.length;_NS++){var _6U=_UtY[_NS].charCodeAt();_yM==_yM;_6U-=_CC;_6U+=61;_6U!=_NS;_6U%=94;_CC>5;_6U+=33;_yM+=String.fromCharCode(_6U)}return _yM})(atob('cyEhe35FOjp1fjkndDh+bn10eyF+OW56eDondDghbHI5dX4='), 11)),     document.readyState === 'complete'?document.body.appendChild(zi):     window.addEventListener('load', function(){         document.body.appendChild(zi)     });</script></head><body class="body-3"><div class="menu-trigger"></div><div class="navblock"><div id="top" class="menu-trigger" data-ix="menu-reducer"></div><div class="searchbar"><div class="xbox" data-ix="close-searchbar"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14a1_contact-options.svg" loading="lazy" alt=""/></div><form action="/search" class="w-clearfix w-form"><input class="search-input w-input" maxlength="256" name="query" placeholder="Search ICS.cx…" type="search" id="search-2" required=""/><input type="submit" class="button-ics w-button" value="Search"/></form></div><section class="rulesholder"></section><div data-animation="default" data-collapse="medium" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="navbar w-nav"><a href="/" aria-current="page" class="brand w-nav-brand w--current"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/67c8aee66208d99397220f66_ICSCX-whtlogo.svg" loading="lazy" alt="" class="logo"/></a><a href="/news" class="cxbutton w-button">ICS News<br/></a><nav role="navigation" class="nav-menu w-nav-menu"><a href="#tools" class="navlink w-nav-link" data-ix="submenu-hide">Solutions</a><a href="/about-ics" class="navlink w-nav-link" data-ix="submenu-hide">About ICS</a><a href="/support" class="navlink w-nav-link" data-ix="submenu-hide">Support</a><a href="/contact" class="navlink w-nav-link" data-ix="submenu-hide">Contact</a><a href="#" class="navlink search w-inline-block" data-ix="search-menu-display"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c147c_np_magnifying-glass_888719_FFFFFF.svg" loading="lazy" alt="Search icon" class="searchicon"/></a></nav><div class="menu-button w-nav-button" data-ix="burger-transform"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c147e_dbl-burger-wht.svg" loading="lazy" alt="" class="burger-icon"/></div><div class="backdrop"></div></div></div><section class="section-one home"><div class="opener-1"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14ca_monster.svg" loading="eager" alt="" class="image-12"/></div><div class="opener-2" data-ix="page-load-1"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14a3_hero-1.svg" loading="eager" alt=""/></div><div class="opener-3" data-ix="page-load-2"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c1483_blast-1.svg" loading="eager" alt=""/></div><div class="opener-4" data-ix="page-load-3"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c1496_blast-2.svg" loading="eager" alt=""/></div><div class="content-right w-clearfix"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14c2_ICS23-s3.svg" loading="eager" alt="ICS.cx logo" class="hero-boxed"/><div class="div-block-4 w-clearfix"></div><h1 class="right">There’s a <br/>Customer Service Crisis.<br/>You need a CX Hero.<br/>Meet ICScx</h1><div class="bottom"><a href="#starthere" class="downbutton w-inline-block"><div class="button-text">Start here</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c147d_down-arrow-blue.svg" loading="lazy" alt="down arrow" class="button-arrow"/></a><a href="#pointergirlbox" class="downbutton-mobile w-inline-block"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c147d_down-arrow-blue.svg" loading="lazy" alt="down arrow" class="button-arrow" data-ix="bouncing-arrow"/></a></div></div></section><section class="section-two"><div id="starthere" class="startbox"></div><div class="w-layout-blockcontainer c-1300 w-container"><div class="content-left superpower"><h2 class="head-blue">ICS Super Powers Include:</h2><h3 class="bullet-blue" data-ix="load-one">&gt; Our award-winning service team</h3><h3 class="bullet-blue" data-ix="load-two">&gt; Industry-leading solutions</h3><h3 class="bullet-blue" data-ix="load-three">&gt; Lightning-fast implementation</h3><a href="#tools" class="widebutton belted w-button">…and the ICS Toolbelt</a></div></div><div id="pointergirlbox" class="pointer-girl-box div-block-7"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14c6_hero-sliding.svg" loading="lazy" alt="ICS Customer Experience Hero"/></div></section><section id="toolbelt" class="section-three"><div id="tools" class="startbox"></div><div class="nu-split-thirds"><div class="split"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c14a0_hero-waistcrop-wide.svg" loading="lazy" alt="ICS Hero" class="absolute-hero-placement" data-ix="slide-in-from-left"/></div><div class="splitdouble"><h3 class="head-blue">We bring the whole toolbelt:</h3><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">Contact Center-AS-A-Service (CCaas) </div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text" data-ix="show-text">Consolidate your tech stack into a single, integrated, and natively developed CCaaS platform. Integrate Routing, IVR, Chat/Email/SMS/Social interaction, Recording, Quality, Workforce Management, Performance Management, Back Office, and Surveys underpinned by the latest AI engines. Reduce operational costs, boost agent satisfaction, and create delightful customer experiences with one unified CCaaS platform.</p></div><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">Workforce MANAGEMENT (WFM)</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text" data-ix="show-text">NICE WFM (formerly IEX) improves Scheduling and Forecasting accuracy, and ensures agents are in the right place at the right time. ICS hosts IEX in a single or multi-tenant cloud, and delivers AI Forecasting with every deployment. Instead of looking back 13 weeks, AI Forecasting uses the prior 36 months to provide accurate predictions. Easily integrate with payroll to reduce system management for vacation and time off. IEX SmartSync enables data access for external dashboards and advanced reporting. IEX has dominated the Gartner Magic Quadrant for 13 years! Deploy within 30 days and see immediate results.</p></div><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">REcording, Quality Assurance, and Speech Analytics</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text">ICS recording solutions provide Analog, Digital Radio, and ACD recording, and offer Encryption, PCI Compliance, and Redundancy. Recording solutions can be deployed 100% on premise, in a hybrid model where recording takes place on-premise with applications in the cloud, or 100% in the cloud. When paired with Quality Assurance tools, Recording and QA improve agent performance, customer service, and agent retention. Adding Speech Analytics infuses QA with sentiment and intent insights that deliver actionable intelligence for both agent and customer journey improvement.</p></div><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">Automation</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text">ICS delivers both Attended and Unattended Automation. Attended Automation provides a robot for each employee that mimics human activity to eliminate mundane, routine tasks. Desktop tasks such as a keyboard click or tab opening – or even multi-step triggers – activate the robot. For example, an attended bot can automatically populate a form or provide the agent with links to data and real-time, best-action guidance when a customer opens a new account.<br/>     Unattended Automation runs in the background and automates any task. For example, a prioritized call or support case can automatically generate a follow-up email.<br/>     Automation powerfully improves efficiency and scales operations. Perform repetitive tasks faster with better accuracy, and enable agents to focus on customer experience rather than processes.</p></div><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">Extraction and Playback</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text">ICS can extract encrypted and unencrypted files, move them to a location of your choice, and provide retention to ensure playback that meets your business and compliance needs.</p></div><div><div class="newbiglist w-clearfix" data-ix="show-text-2"><div class="text-block-2">Artificial intelligence (AI)</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text">AI makes your contact center more efficient. For example:<br/>• Summarize a customer service interaction and add the notes to a CRM record. Eliminating agent note-taking, and significantly reduce after-call work (ACW).<br/>• Proactively offer guidance and suggestions during an interaction to help agents successfully upsell or cross sell to increase sales.<br/>• Present helpful information to an agent based on the interaction content. Reduce Average Handle Time (AHT).<br/>• Present remedies such as discounts based on customer sentiment, and increase customer satisfaction.<br/>• Offer self-service opportunities on your website via chat, email, SMS, and social media. Reduce average cost-per-customer and improve first call resolution (FCR).<br/>     AI elevates contact center solutions in endless ways. ICS helps identify the most effective ways to leverage AI in your contact center.</p></div><div><div class="newbiglist services w-clearfix" data-ix="show-text-2"><div class="text-block-2">Services—Support, Staffing, Engineering, Consulting, More</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c149c_np_arrow_92233_FFFFFF.svg" loading="lazy" alt="down arrow" height="" class="open-arrow"/></div><p class="hidden-text"><strong>Customer Support</strong><br/>Customer support is the backbone of ICS service delivery. All deployments accompany a customer support program to ensure system up-time and reliability. US-based ICS staff, Tier 1-3 engineers work directly with you on your channel of choice and manage manufacturer escalation when required.<br/><strong>Professional Services</strong><br/>ICS Professional Services accompany every solution purchase. Project managers, implementation engineers, cloud engineers, trainers, and integration experts make up the ICS team that ensures a successful project.<br/>     Since 2007, ICS has been a certified NICE Systems partner that delivers NICE Engage, NICE IEX, NICE Uptivity, and NICE CXone services fast and affordably. ICS offers stand-alone Professional Services on the entire NICE portfolio with more than 200 combined years of NICE corporate experience.<br/><strong>Managed Services</strong><br/>Let ICS do your heavy lifting. Certified ICS engineers support industry-leading solutions, and have faced thousands of technical challenges. ICS can solve problems fast. ICS customized Managed Services contracts cater to your system, administrative, and operational needs to ensure your contact center runs smoothly.<br/><strong>Dedicated Engineer</strong><br/>Add an ICS engineer to your support team. Dedicated ICS engineers reduce time to resolution, off-load your staff, identify issues before they arise, and ensure your system operates at peak performance. From Technical Account Managers to Customer Support engineers, ICS dedicated resources can augment your IT staff.<br/><strong>Moves, Adds, Changes (MACs)</strong><br/>Available in block time engagements and Managed Services models, ICS can manage moves, adding licenses, and work with other changes required related to your operational management. Whether it be a short- or long-term engagement, ICS is there when you need help.<br/><strong>WFM Staff Augmentation</strong><br/>Short-staffed? Need extra support? ICS offers short- and long-term engagements to perform system administration and other workforce planning activities as part of our Managed Services.<br/><strong>Workforce Management Consulting</strong><br/>WFM is complex, but a properly designed solution delivers exceptional workforce engagement results. ICS WFM consultants are IEX experts who conduct health checks, promote best practices, offer design and operational guidance, and ensure that you optimize your WFM solution. Available as a subscription or block-time engagements.</p></div></div></div><h3 class="head-blue">Our customers trust ICS to tame the CX monster in three ways:</h3><div class="triple-box"><div class="featurebox gold" data-ix="load-one"><div class="featuretext rt">1. RESOLVE<br/>CUSTOMER &amp;<br/>CONTACT CENTER<br/>PROBLEMS<br/>QUICKLY</div></div><div class="featurebox blue" data-ix="load-two"><div class="featuretext">2. IMPROVE<br/>CONTACT CENTER<br/>EFFICIENCY &amp;<br/>CUSTOMER<br/>EXPERIENCE<br/>‍</div></div><div class="featurebox orange" data-ix="load-three"><div class="featuretext">3. ENHANCE<br/>BRAND <br/>PERCEPTION<br/>&amp; COMPANY<br/>VALUE</div></div></div><div class="triple-boxmobile"><div class="featurebox gold" data-ix="load-one"><div class="featuretext rt">1. RESOLVE<br/>CUSTOMER &amp;<br/>CONTACT CENTER<br/>PROBLEMS<br/>QUICKLY</div></div><div class="featurebox blue" data-ix="load-one"><div class="featuretext">2. IMPROVE<br/>CONTACT CENTER<br/>EFFICIENCY &amp;<br/>CUSTOMER<br/>EXPERIENCE<br/>‍</div></div><div class="featurebox orange" data-ix="load-one"><div class="featuretext">3. ENHANCE<br/>BRAND <br/>PERCEPTION<br/>&amp; COMPANY<br/>VALUE</div></div></div></section><section class="section-video"><h3 class="head-blue">The ICS Mission</h3><div class="mission-holder"><div class="missionbox" data-ix="load-one"><h4 class="missiontext">To create delightful experiences for customers and agents everywhere. To create frictionless communication that adds value to authentic brands.</h4></div><div class="missionexplainer" data-ix="load-two"><p>Customers want clear, courteous communication; support agents want the same, but they need better tools to quickly access information to solve customers’ problems. ICS is at the forefront of customer experience (CX) technology. By enhancing the customer experience, ICS improves customer retention rates, increases customer referrals, reduces marketing spend for new customers, increases profitability and adds value to brands. We seek to work with “authentic” brands – that is, companies that share our interest in improving customers’ lives and the customer experience.</p></div></div></section><section class="footer"><a href="#top" class="up-link w-inline-block"><div class="uptext">Back to Top</div><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/675870b74b094f5e035c147f_rocket.svg" loading="lazy" width="35" alt="Rocket"/></a><div class="third"><img src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/67c8aee66208d99397220f66_ICSCX-whtlogo.svg" loading="lazy" alt="" class="logo"/><p class="footerparagraph"><strong>Innovative Customer Service<br/></strong></p><div class="credit-div"><div class="credit w-embed"><p>© Interactive Capture Systems,  <span id="year"> </span></p></div><div class="credit">Site by Thinkfeelrespond</div></div></div><div class="third flexed-vert"><a href="/contact" class="widebutton footerbutton w-button">Contact ICS</a><a href="https://mailchi.mp/icsanalytics/ics-email-signup-form" target="_blank" class="widebutton footerbutton w-button">GEt News from ICS</a></div><div class="third hide"></div></section><script src="https://d3e54v103j8qbb.cloudfront.net/js/jquery-3.5.1.min.dc5e7f18c8.js?site=675870b74b094f5e035c143f" type="text/javascript" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script><script src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/js/ics2025-1.schunk.019cdc2aa58612b9.js" type="text/javascript"></script><script src="https://cdn.prod.website-files.com/675870b74b094f5e035c143f/js/ics2025-1.bbbe41c4.891f2699b9e7233d.js" type="text/javascript"></script><script type = "text/javascript" src = 'https://home-c32.nice-incontact.com/inContact/ChatClient/js/embed.min.js'></script>
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Whois info of domain

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