check web redirect url status code checker

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301 Moved Permanently - mykb.com
HTTP Status: 301
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
Date: Thu, 15 May 2025 20:30:32 GMT
Content-Type: text/html
Transfer-Encoding: chunked
Connection: keep-alive
location: https://www.zendesk.com/service/help-center/knowledge-base-software/?utm_campaign=redirect&utm_medium=domain&utm_source=mykb.com
content-security-policy: default-src * wss://*.zopim.com 'unsafe-inline' 'unsafe-eval'; frame-ancestors 'self' app.optimizely.com *.zendesk.com *.zendesk.co.jp *.zendesk.co.uk *.zendesk.com.br *.zendesk.com.mx *.zendesk.de *.zendesk.es *.zendesk.fr *.zendesk.kr *.zendesk.nl *.zendesk.tw *.zendesk.hk; font-src * data:; img-src * data:; media-src * blob:;worker-src 'self' blob:
x-content-type-options: nosniff
CF-Cache-Status: MISS
Expires: Thu, 15 May 2025 21:30:32 GMT
Cache-Control: public, max-age=3600
Strict-Transport-Security: max-age=0; preload
Set-Cookie: georedirect=false; Domain=www.zendesk.com; Path=/;
Server: cloudflare
CF-RAY: 940564c9ec8fd957-HEL

HTTP Code 301 Moved Permanently

301 status code means that the requested resource has been permanently moved to a new URL. All future requests should use the new address.

When is Code 301 used?

  • When changing a website domain
  • When modifying URL structures
  • When setting up redirects for SEO

What does Code 301 mean for the user?

The browser will automatically redirect the user to the new address, and search engines will update their indexes.

200 OK - https://www.zendesk.com/lp/knowledge-base/?utm_source=mykb.com&utm_medium=domain&utm_campaign=redirect
HTTP Status: 200
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
Date: Thu, 15 May 2025 20:30:33 GMT
Content-Type: text/html; charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
Cache-Control: public, max-age=3600
nc: T
content-security-policy: default-src * wss://*.zopim.com 'unsafe-inline' 'unsafe-eval'; frame-ancestors 'self' app.optimizely.com *.zendesk.com *.zendesk.co.jp *.zendesk.co.uk *.zendesk.com.br *.zendesk.com.mx *.zendesk.de *.zendesk.es *.zendesk.fr *.zendesk.kr *.zendesk.nl *.zendesk.tw *.zendesk.hk; font-src * data:; img-src * data:; media-src * blob:;worker-src 'self' blob:
x-content-type-options: nosniff
Last-Modified: Thu, 15 May 2025 20:30:33 GMT
CF-Cache-Status: EXPIRED
Expires: Thu, 15 May 2025 21:30:33 GMT
Strict-Transport-Security: max-age=0; preload
Set-Cookie: georedirect=false; Domain=www.zendesk.com; Path=/;
Server: cloudflare
CF-RAY: 940564cd58c7d957-HEL

HTTP Code 200 OK

200 status code is a standard successful HTTP server response. It means that the client’s request (e.g., from a browser) was successfully processed, and the server is delivering the requested data.

When is Code 200 used?

  • When loading a web page
  • When successfully receiving an API response
  • When processing a form or another HTTP request

What does Code 200 mean for the user?

The user receives content without errors, and the page or application functions properly. If Code 200 is accompanied by data, the browser or program processes and displays it to the user.

GET / HTTP/1.1
Host: mykb.com
Accept: */*
User-Agent: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])

<!DOCTYPE html><html lang="en-US"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>10 best knowledge base software of 2025</title><meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"/><link rel="profile" href="https://gmpg.org/xfn/11"/><meta name="google-site-verification" content="2q8u-0_6HxJZdS7l7LYlf-WDEYwIPvdJ_XVujkTFNCY"/><meta name="naver-site-verification" content="0280b3893b4fa7c8bbe9bc24ef61756c9dccec97"/><link rel="preconnect" href="https://d1eipm3vz40hy0.cloudfront.net/"/><link rel="preconnect" href="https://static.zdassets.com/"/><link rel="dns-prefetch" href="//d16cvnquvjw7pr.cloudfront.net"/><link rel="dns-prefetch" href="//web-assets.zendesk.com"/><link rel="dns-prefetch" href="//ajax.googleapis.com"/><link rel="mask-icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg" color="#16140C"/><link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/favicon.ico"/><link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg"/><link rel="apple-touch-icon-precomposed" sizes="152x152" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png"/><link rel="apple-touch-icon-precomposed" sizes="144x144" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png"/><link rel="apple-touch-icon-precomposed" sizes="120x120" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png"/><link rel="apple-touch-icon-precomposed" sizes="114x114" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png"/><link rel="apple-touch-icon-precomposed" sizes="72x72" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk72.png"/><link rel="apple-touch-icon-precomposed" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png"/><meta name="description" content="Discover the 10 best knowledge base software tools for 2025. Learn how to boost CX, increase efficiency, and choose the perfect solution for your business."/><meta name="robots" content="index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow"/><link rel="canonical" href="https://www.zendesk.com/service/help-center/knowledge-base-software/"/><meta property="og:locale" content="en_US"/><meta property="og:type" content="website"/><meta property="og:title" content="10 best knowledge base software of 2025"/><meta property="og:description" content="Discover the 10 best knowledge base software tools for 2025. Learn how to boost CX, increase efficiency, and choose the perfect solution for your business."/><meta property="og:url" content="https://www.zendesk.com/service/help-center/knowledge-base-software/"/><meta property="og:site_name" content="Zendesk"/><meta property="og:image" content="https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png"/><meta name="twitter:card" content="summary"/><meta name="twitter:image" content="https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png"/><meta name="twitter:site" content="@zendesk"/><meta property="article:publisher" content="https://www.facebook.com/zendesk/"/><meta property="article:published_time" content="2021-01-07T16:43:19.000Z"/><meta property="article:modified_time" content="2025-03-21T01:34:24.000Z"/><link rel="alternate" hrefLang="de" href="https://www.zendesk.de/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="nl" href="https://www.zendesk.nl/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="fr" href="https://www.zendesk.fr/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="da" href="https://www.zendesk.com/dk/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="sv" href="https://www.zendesk.com/se/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-SG" href="https://www.zendesk.com/sg/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-AU" href="https://www.zendesk.com/au/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-IN" href="https://www.zendesk.com/in/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="ko" href="https://www.zendesk.kr/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="es-ES" href="https://www.zendesk.es/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="it" href="https://www.zendesk.com/it/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en" href="https://www.zendesk.com/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-GB" href="https://www.zendesk.co.uk/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="ja" href="https://www.zendesk.co.jp/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-BR" href="https://www.zendesk.com.br/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-HK" href="https://www.zendesk.hk/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-MX" href="https://www.zendesk.com.mx/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-TW" href="https://www.zendesk.tw/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="en-TH" href="https://www.zendesk.com/th/service/help-center/knowledge-base-software/"/><link rel="alternate" hrefLang="x-default" href="https://www.zendesk.com/service/help-center/knowledge-base-software/"/><meta property="X-Frame-Options" content="SAMEORIGIN"/><meta property="Strict-Transport-Security" content="max-age=9999"/><meta property="X-XSS-Protection" content="1"/><meta name="next-head-count" content="60"/><script id="script-core-datalayer" data-nscript="beforeInteractive">
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content="4"/></li></ol></nav><section id="hero" class="Basestyle__BaseRoot-sc-3zktjg-1 bxSfWX"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-5b6a3bbf-3 bEEqbX fOrgla" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Knowledge base software</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Boost service efficiency and elevate customer satisfaction with knowledge base software. Try a user-friendly, scalable solution today.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-Box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0px;margin:0px;padding:0px;position:absolute;inset:0px"><img alt="" src="https://web-assets.zendesk.com/images/AMER/knowledge-base-software-hero-optimized.jpg" srcSet=" https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=65,f=auto/images/AMER/knowledge-base-software-hero-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=65,f=auto/images/AMER/knowledge-base-software-hero-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=65,f=auto/images/AMER/knowledge-base-software-hero-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=65,f=auto/images/AMER/knowledge-base-software-hero-optimized.jpg 1920w," fetchpriority="high" decoding="async" loading="eager" style="width:0px;height:0px;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the 10 best knowledge base software</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Today&#x27;s marketplace is all about convenience: customers want to resolve issues as soon as possible, while employees want to find important documents and information without crawling through internal databases. The key to solving both internal and external needs is a knowledge base.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge bases are libraries of information that consumers and employees can use to self-serve and boost productivity—and you can build these resources with the right knowledge base software. In this guide, we detail a handful of options on the market so you can find the best option for your needs, improve your customer experience (CX), and streamline internal processes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>More in this guide:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
<a href="#What is knowledge base software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is knowledge base software?</a>
</li><li><a href="#Why do you need knowledge base software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Why do you need knowledge base software?</a>
</li><li><a href="#Who uses knowledge base software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Who uses knowledge base software?</a>
</li><li><a href="#Types of knowledge base tools" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Types of knowledge base tools</a>
</li><li><a href="#Features of knowledge base platforms" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Features of knowledge base platforms</a>
</li><li><a href="#Benefits of knowledge base software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefits of knowledge base software</a>
</li><li><a href="#The 10 best knowledge base software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The 10 best knowledge base software</a>
</li><li><a href="#What is the difference between knowledge base software and help desk software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is the difference between knowledge base software and help desk software?</a>
</li><li><a href="#How is knowledge base software related to knowledge management software?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How is knowledge base software related to knowledge management software?</a>
</li><li><a href="#How to choose the right knowledge base solution" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right knowledge base solution</a>
</li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a>
</li><li><a href="#Try Zendesk knowledge base software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try Zendesk knowledge base software</a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is knowledge base software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is knowledge base software?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software helps teams build and manage a <a href="/blog/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base</a>. These digital libraries of information house content like how-to articles, <a href="/blog/creating-an-faq-page/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FAQ pages</a>, product guides, onboarding information, community forums, and other related resources. 
</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge bases can be geared towards customers, employees, or a combination of both. The right software can make it easy to house, manage, and access this information. With it, teams can improve communication, knowledge sharing, and the overall customer experience.</p>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Why do you need knowledge base software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Why do you need knowledge base software?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>You need knowledge base software because it can help you centralize information, improve efficiency, and enhance customer and <a href="/blog/employee-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">employee self-service</a>.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses that don&#x27;t have knowledge base software tend to be more disorganized. Their customers have no choice but to reach out to the support team whenever they have questions, resulting in more calls to service agents and potentially higher <a href="/blog/first-reply-time/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">first reply times</a> (FRT). Their employees have to haphazardly search for information through scattered documents, emails, and other internal databases.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Businesses that have comprehensive knowledge base software operate much more smoothly. They can deliver <a href="/blog/247-support-without-247-staff/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">24/7 support</a> to customers and help them find their answers independently—resulting in a better CX and lowering the strain on support teams.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">They can also empower employees to be more efficient with onboarding, knowledge sharing, internal collaboration, fact-finding, and more. Overall, knowledge base software is a powerful tool for improving information management and workflows.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Who uses knowledge base software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Who uses knowledge base software?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Any business or customer can use knowledge base software for self-service, customer support, internal documentation, and team collaboration.</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base users can range from businesses and team members to customers:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <strong>Customers</strong> can use knowledge bases to <a href="/blog/customer-self-service-guide-helping-customers-help/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-serve</a>, talk with other product users via community forums, and more.<!-- -->
  </li><li><strong>Support agents</strong> use knowledge base software to streamline support processes and find information for customers quickly.<!-- -->
  </li><li><strong>Technical support</strong> uses knowledge bases to find internal product documentation and document bug fixes.<!-- -->
  </li><li><strong>Sales teams</strong> use knowledge bases to access product guides and messaging documents.<!-- -->
  </li><li><strong>New employees</strong> use knowledge bases to <a href="/blog/employee-onboarding/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">onboard</a> and find new information while learning about the company.<!-- -->
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">No matter the industry or job title, anyone who needs a structured, easily accessible information hub can benefit from a knowledge base system.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Types of knowledge base tools"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Types of knowledge base tools</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base tools offer different areas of focus to best fit the user’s needs. Here are a few of the most common.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Internal knowledge base</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">An <a href="/service/help-center/internal-knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">internal knowledge base</a> focuses on employees and the <a href="/blog/employee-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">employee experience</a> (EX). It serves as a centralized hub for internal resources like company policies, employee handbooks, training materials, and IT support documentation.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">External knowledge base</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">An external knowledge base is a customer-facing resource that offers self-service support and helps businesses <a href="/blog/improve-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">improve the customer experience</a>. It can include how-to articles, troubleshooting guides, community forums, technical information, and more to help users resolve common issues independently.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Product/process documentation</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A product or process documentation knowledge base stores detailed information about a company’s products, services, or workflows. Process documentation helps teams distribute information about the best way to resolve issues and handle tasks, while product documentation includes detailed information on the product&#x27;s features, functionality, and use cases.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">FAQ pages</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">An <a href="/service/help-center/faq-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FAQ page</a> serves as a simplified knowledge base, offering quick answers to common customer or employee inquiries. They are often structured in a question-and-answer format and can be found on a business website, <a href="/blog/what-is-a-customer-portal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer portal</a>, or internal dashboard.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Features of knowledge base platforms"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Features of knowledge base platforms</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base platforms come equipped with several must-have features. When searching for a product, ensure it has the following.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">AI agents</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/blog/ai-agents/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI agents</a> are advanced chatbots that can autonomously resolve a wide range of customer requests, from simple inquiries to complex issues. In a knowledge base, you can connect the technology to your backend systems to help your users find what they need quickly.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, if a customer tells an AI agent about a product problem, the agent could automatically surface a relevant how-to article to solve the customer&#x27;s issue.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Search capabilities</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base platforms need comprehensive search capabilities to help users find what they need, and two such capabilities are generative and semantic search. Generative search provides users with AI-generated answers to search queries, allowing them to get quick answers without reading through documents. Semantic search captures the meaning of the user&#x27;s search query, helping them find what they need even if they don&#x27;t know the best way to search for it.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Knowledge management</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/blog/knowledge-management/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowledge management</a> helps teams gather, organize, update, and share information; knowledge base software offers these capabilities effortlessly. Features like article tagging, categorization, and automated content suggestions can help businesses structure their knowledge base effectively and make it as accessible as possible.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Customization features</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge bases need to capture the essence of your business—otherwise, it will look out of place to your users. Platforms with customization features allow users to tailor their knowledge base to match their branding and user needs. Common features include adjusting layouts, customizing color schemes, and adding branding.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Content version control</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Content version control helps teams manage content revisions, track changes, and restore previous versions if needed. This is useful for updating outdated information, collaborating on new content, and maintaining compliance if involved in a regulated industry.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Feedback and analytics</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Feedback and analytics tools help businesses identify what is—and isn&#x27;t—effective in their knowledge base. Users can track individual assets by monitoring comments, &quot;likes,&quot; or view count, or they can monitor their entire knowledge base with usage analytics to identify which articles are most helpful and which areas should be reworked.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integrations</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base platforms must integrate with the tools you use daily, like <a href="/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support software</a>, <a href="/sell/crm/what-is-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CRM systems</a>, and <a href="/service/help-center/client-portal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">client portals</a>. This helps teams manage content without skipping a beat and search for content in the same ecosystem.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">An easy-to-use editor</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Finally, easy-to-use editors can simplify content creation and management, helping teams create, update, and publish content. Features like collaborative editing, rich text formatting, and drag-and-drop functionality make it easy to maintain high-quality content without requiring technical expertise.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of knowledge base software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefits of knowledge base software</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software can bring several benefits to your business. These are a few of the most impactful.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Improved customer experience</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A comprehensive knowledge base empowers customers to solve their problems instantly—either by using search features or an AI agent—reducing the need to contact your support team. This increases <a href="/blog/3-steps-achieving-customer-satisfaction-loyalty/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer satisfaction</a> and creates a more efficient CX.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Enhanced employee experience</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Employees can use knowledge bases to find product or process information, collaborate with colleagues, and streamline onboarding. This makes it easier for them to do their jobs, enhancing EX while fostering <a href="/blog/employee-development/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">employee development</a>.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Boosted agent efficiency</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer support</a> teams benefit from knowledge bases by having quick access to customer information, product details, troubleshooting guides, FAQs, and more. This reduces time spent searching for answers and allows them to resolve customer issues more efficiently.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Decreased information silos</h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software helps break down <a href="/blog/ways-data-silos-impact-business-knock/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">data silos</a> by making company knowledge accessible across teams and departments. A shared knowledge base ensures everyone has access to the same up-to-date resources—rather than having critical information hidden in emails or individual files.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 10 best knowledge base software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 10 best knowledge base software</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Now let&#x27;s dive into 10 knowledge base software options. Below, we highlight each platform in detail so you can find the best option.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk: Best for AI knowledge base for CX and internal teams</a>
  </li><li><a href="#Document360" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Document360: Best for mixed uses for teams and customers</a>
  </li><li><a href="#Atlassian Confluence" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Atlassian Confluence: Best for team-wide knowledge sharing</a>
  </li><li><a href="#Notion" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Notion: Best for education</a>
  </li><li><a href="#Help Scout" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Help Scout: Best for no-code setup</a>
  </li><li><a href="#Pro Profs" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pro Profs: Best for ProProfs users</a>
  </li><li><a href="#Knowmax" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowmax: Best for visual guides and workflows</a>
  </li><li><a href="#Zoho Des" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk: Best for Zoho users</a>
  </li><li><a href="#Nuclino" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Nuclino: Best for interdepartmental communication</a>
  </li><li><a href="#Helpjuice" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Helpjuice: Best for building tutorials</a>
</li></ul>
<h3 id="Zendesk" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> 1. <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<img alt="An example of generative AI in Zendesk, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendesk-optimized.jpg" width="100%"/>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk offers an <strong>easy-to-use AI-powered knowledge base</strong> suitable for CX teams, support agents, and internal employees.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Generative AI capabilities help teams transform just a few bullet points into fully-fledged articles, simplify content, and refine tone.</strong> From there, users can customize assets to match the look and feel of their brand, while managers can establish publishing schedules, approval workflows, and verification intervals to ensure content keeps coming.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Content cues<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> capabilities use machine learning to help keep your knowledge base relevant and grow your assets.</strong> Powered by AI, this feature can automatically spotlight common trends within your support tickets and recommend new help center articles. For added insight, reporting and analytics features can inform teams what content is performing well, and what needs to be revisited.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When it&#x27;s time for users to find the assets they need, <strong>comprehensive search capabilities and advanced AI agents</strong> lead the charge. Our <strong>AI-powered generative search</strong> functionality gives ChatGPT-like answers to search queries, giving users instant answers without sifting through results. <strong>Semantic search</strong> understands what the user is searching for based on similar keywords—allowing them to find what they need even if they don&#x27;t know the best way to do so. Finally, teams can link <strong><a href="/service/ai/ai-agents/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI agents</a></strong> to their backend systems, allowing the advanced chatbots to resolve customer requests from start to finish. They can also surface relevant help center articles to users with easily-solvable problems.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
                <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
                    <!-- -->AI agents<!-- -->
                    </li><li>Analytics and reporting<!-- -->
                    </li><li>Customization<!-- -->
                    </li><li>No-code apps and integrations<!-- -->
                    </li><li>Templates<!-- -->
                    </li><li>Omnichannel ticketing system<!-- -->
                    </li><li>Industry-leading AI-powered agent workspace<!-- -->
                    </li><li>Enterprise-grade security<!-- -->
                    </li><li>Approval and publishing workflows<!-- -->
                    </li><li>Knowledge management tools<!-- -->
                    </li><li>Easy to use and easy to scale<!-- -->
                    </li><li>Generative search<!-- -->
                </li></ul>
            </td><td>
                <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
                    <!-- -->AI is a paid add-on<!-- -->
                    </li><li>No free plan<!-- -->
                </li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10529760" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“All in One tool to support our clients in different channels.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10669624" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Zendesk Support Suite: Facilitating Smooth Customer Support.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10658109" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Zendesk is great.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10669953" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Likely the coolest support tool ever!!!”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $55 per agent/month. 14-day free trial available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Explore more <a href="/pricing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk pricing plans</a>.</strong></p>
<h3 id="Document360" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://document360.com/solutions/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Document360<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Mixed uses for teams and customers</strong></p><img alt="A project dashboard in Document360, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/document360-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://document360.com/knowledgebase-portal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Document360 is a knowledge base software suitable for both internal and external needs. Users can establish a public help center to house how-to guides, FAQs, and troubleshooting guides, a private resource filled with user guides, onboarding documents, and other internal documentation, or a mixed help center that includes both. The platform also includes Eddy, a ChatGPT-like AI search assistant that can help users find answers and surface relevant articles.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
                <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
                    <!-- -->Private and public knowledge base<!-- -->
                    </li><li>AI search capabilities<!-- -->
                    </li><li>SEO and analytics<!-- -->
                    </li><li>Customization features<!-- -->
                </li></ul>
            </td><td>
                <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
                    <!-- -->Limited number of languages<!-- -->
                    </li><li>Integrations not available in the  basic plan<!-- -->
                </li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/document360/reviews/document360-review-10668068" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Powerful solution and a fantastic support team.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/document360/reviews/document360-review-4267455" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Good tool.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/document360/reviews/document360-review-4267909" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“This product creates a sleek-looking Knowledge Base, but its content editor needs to be more robust.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Contact Document360. A 14-day free trial is available.</p><h3 id="Atlassian Confluence" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.atlassian.com/software/confluence" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Atlassian Confluence<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Team-wide knowledge sharing</strong></p><img alt="A workflow tab in Atlassian Confluence, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/atlassian-confluence-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.atlassian.com/software/confluence/features?tab=" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Atlassian Confluence is a knowledge base platform that focuses on reducing information silos and sharing content across teams. Businesses can use the pages feature to take notes, plan projects, or create new documents—or use AI to create the content for them.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Whiteboard capabilities allow teams to create flowcharts and collaboratively brainstorm, while databases help users categorize, tag, and organize assets. Teams can also use the spaces feature to structure projects and establish customizable permissions and other security features.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI and automation capabilities<!-- -->
  </li><li>Analytics<!-- -->
  </li><li>Unlimited spaces and pages<!-- -->
  </li><li>Integrations<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Users are allowed only one site outside of the most expensive plan<!-- -->
  </li><li>Audit logs and other security measures only included in the most expensive plan<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/confluence/reviews/confluence-review-10712472" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Great Tool for Knowledge Management, Collaboration, and Project Scoping.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/confluence/reviews/confluence-review-10716463" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Confluence is Convoluted but can be Complexly Powerful.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/confluence/reviews/confluence-review-4513529" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Confluence needs to improve.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $6.40 per user/month for up to 100 users. A free plan and a seven-day free trial are available.</p><h3 id="Notion" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://www.notion.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Notion<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Education</strong></p><img alt="A team dashboard in Notion, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/notion-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.notion.com/product/docs" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Notion is a tool that helps businesses, teams, teachers, and creators organize content and boost workflows. The platform focuses on three core areas: projects, wikis, and docs. The projects tab is a complete overview of tasks and other to-dos that teams can use to assign work, or educators to assign lesson plans or assignments.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Wikis are organized databases that house similar types of information, and docs are individual documents that users can create from scratch or via a template. Notion also includes AI and automation capabilities to help users create, organize, and improve assets and workflows.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI and automation capabilities<!-- -->
  </li><li>Unlimited file uploads in paid plans<!-- -->
  </li><li>Automated SEO indexing<!-- -->
  </li><li>Security features<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI is an add-on, no matter the plan<!-- -->
  </li><li>Advanced analytics only available in higher-tiered plans<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/notion/reviews/notion-review-10797696" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Notion: My second brain.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/notion/reviews/notion-review-9950117" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Pretty good on the whole.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/notion/reviews/notion-review-9950040" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Good tool but sometimes hard to use.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $10 per seat/month, billed annually. A free plan is available.</p><h3 id="Help Scout" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://www.helpscout.com/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Help Scout<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: No-code setup</strong></p><img alt="A customer inbox in Help Scout, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/help-scout-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.helpscout.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Help Scout is a shared inbox, help center, and live chat software provider that offers knowledge base capabilities. With it, users can create branded content via a no-code interface. AI capabilities can help writers self-edit a document, expand thoughts, or translate into different languages, while security features allow users to restrict access to that document via an API or make the asset public. Analytics capabilities can alert businesses to visitor numbers, trending topics, article rankings, and knowledge gaps.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI and automation<!-- -->
  </li><li>In-app messaging<!-- -->
  </li><li>Reporting and analytics<!-- -->
  </li><li>SEO optimization<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Can&#x27;t assign tasks to team members outside the most expensive plan<!-- -->
  </li><li>Few integrations compared to other products on this list<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/help-scout/reviews/help-scout-review-6625721" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Down-to-earth product that works.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/help-scout/reviews/help-scout-review-8107314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Entry-level customer care platform.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/help-scout/reviews/help-scout-review-4613781" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“What you want vs. what you get.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $50 per month for up to 100 contacts, billed annually. A free plan and a free trial are available.</p><h3 id="ProProfs" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.proprofskb.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ProProfs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: ProProfs users</strong></p><img alt="A help center page in ProProfs, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/proprofs-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.proprofskb.com/blog/knowledge-base/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ProProfs is a help desk software that offers knowledge base capabilities. Businesses can choose to create assets from scratch or use a variety of templates that they can customize with a logo and color scheme to match branding. Once users establish the virtual space, they can upload files like Word documents, images, videos, and PDFs. The knowledge base also integrates with ProProfs Live Chat, ProProfs Help Desk, and ProProfs Survey Maker—so teams can link their systems if they are already a ProProfs user.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Unlimited users<!-- -->
  </li><li>AI writing assistance<!-- -->
  </li><li>24/7 product support<!-- -->
  </li><li>MS Word-like writing editor<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->The free plan has much fewer features than the paid options<!-- -->
  </li><li>Basic search functionality compared to other options on the list<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-9482043" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Easy Publishing.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-9779409" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Great tool for creating interactive user manuals.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-472712" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“In the early stages of testing”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $49 per author/month, billed annually. A free plan and a free trial are available.</p><h3 id="Knowmax" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://knowmax.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowmax<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Visual guides and workflows</strong></p><img alt="A knowledge management portal in Knowmax, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/knowmax-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/knowmax/reviews?source=search" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowmax is a knowledge management product that can help businesses create internal and external knowledge bases. When building content, users can either upload articles or create new ones directly on the platform. Authors can create categories, establish keywords, embed relevant files and URLs directly on the page, and interlink any content previously published on Knowmax. Teams can also create FAQs and visual guides to better assist customers, and decision trees that can convert internal SOPs into guided workflows.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI capabilities<!-- -->
  </li><li>Automated content migration<!-- -->
  </li><li>Workflow visualizer<!-- -->
  </li><li>Article tagging and interlinking<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Limited search capabilities compared to other options on the list<!-- -->
  </li><li>Limited analytics features<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/knowmax/reviews/knowmax-review-7508939" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Knowmax is a solid choice for any growing (or already well-established) business.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/knowmax/reviews/knowmax-review-5260913" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Single platforms for knowledge base and customer service.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/knowmax/reviews/knowmax-review-4622250" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“It is a good tool. Needs more effective utilization.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Contact Knowmax.</p><h3 id="Knowmax" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/knowledge-base-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Zoho users</strong></p><img alt="A suggested articles tab in Zoho Desk, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zoho-desk-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/knowledge-base-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zoho Desk is customer service help desk software with external-facing knowledge base capabilities. Businesses can create knowledge bases by brand and further categorize them by sub-categories and brand-specific topics. Teams can analyze support tickets and common search queries to determine what topics are important to their customers and create content surrounding those queries.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Once established, users can evaluate views, likes, dislikes, article usage metrics, and customer feedback to determine how effective their content is. The Zoho knowledge base capabilities also integrate with Zoho CRM, Mail, Projects, and the rest of the Zoho ecosystem, allowing Zoho users to link all features into one ecosystem.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI and automation<!-- -->
  </li><li>Reporting and analytics<!-- -->
  </li><li>Customer surveys and happiness ratings<!-- -->
  </li><li>Multilingual capabilities<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI chatbot only available in the most expensive plan<!-- -->
  </li><li>Knowledge base not available in the least expensive plan<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10747303" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“A single solution for all of our requirements.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10772938" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Decent Knowledge base platform.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10668816" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Functional but poor user interface.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $7 per user/month, billed annually. A 15-day free trial is available.</p><h3 id="Knowmax" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.nuclino.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Nuclino<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Interdepartmental communication</strong></p><img alt="A project board in Nuclino, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/nuclino-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.nuclino.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Nuclino is a knowledge management software that focuses on internal collaboration between departments like HR, sales, marketing, and IT. The product features a blog-style editor that allows users to create articles, embed links, categorize content, and more directly on the platform.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Teams can structure the knowledge base by creating collections and sub-collections that are relevant for each internal department and end user. Beyond articles, businesses can also build diagrams, flowcharts, and custom boards. Generative search functionality can answer questions directly from the search bar or surface relevant content.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI search functionality<!-- -->
  </li><li>Web, desktop, and mobile apps<!-- -->
  </li><li>2FA security<!-- -->
  </li><li>Real-time team collaboration<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Low GB storage<!-- -->
  </li><li>AI features are only available in the most expensive plan<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/nuclino/reviews/nuclino-review-4330460" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Excellent tool for online editing.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/nuclino/reviews/nuclino-review-10451777" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Very fluent handling of markdown for a scaling personal knowledge system.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.capterra.com/p/174926/Nuclino/reviews/Capterra___4635948/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Disappointing Experience with Nuclino for Document Hosting and Team Collaboration.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Paid plans start at $6 per user/month, billed annually. A free plan and a 14-day free trial are available.</p><h3 id="Helpjuice" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://helpjuice.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Helpjuice<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Best for: Interdepartmental communication</strong></p><img alt="A knowledge base search bar in Helpjuice, a knowledge base software." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/helpjuice-optimized.jpg" width="100%"/>
<div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://helpjuice.com/features#customization-section" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image credit<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Helpjuice is a product that helps users create and manage a knowledge base. It features a rich text editor that allows users to build, edit, and customize content directly on the platform. Once teams create resources, they can categorize them with unlimited folders and tags to best fit their needs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">AI-powered search functionality helps users find the articles and resources they need, while the AI chatbot can communicate directly with employees to find answers and surface relevant content. The Wizardshot feature allows teams to create AI-powered video tutorials in which they can record their screen or further explain a topic to future readers.</p>    <table class="sc-2a70aa94-0 bmdwwe"><tr><th>Pros</th><th>Cons</th></tr><tr><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->AI tutorials and search functionality<!-- -->
  </li><li>Enterprise-grade security<!-- -->
  </li><li>Multilingual translations<!-- -->
  </li><li>Custom branding<!-- -->
</li></ul>
            </td><td>
<ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <!-- -->Advanced AI capabilities are an add-on regardless of plan<!-- -->
  </li><li>Few reporting and analytics features compared to other products on this list<!-- -->
</li></ul>
            </td></tr></table>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>User reviews</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/helpjuice/reviews/helpjuice-review-10606043" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“A powerful and intuitive solution for knowledge bases.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/helpjuice/reviews/helpjuice-review-10551552" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“Some technical aspects of managing with Helpjuice.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
  </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/helpjuice/reviews/helpjuice-review-9547783" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">“An excellent frontend customization experience ruined by intransparent backend development.”<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong> Plans start at $120 per month for up to 4 users. A free trial is available.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is the difference between knowledge base software and help desk software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is the difference between knowledge base software and help desk software?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help desk software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> are related but have a few key differences. Knowledge base software is a library of information designed to help users solve problems independently, reducing the need for direct support. Help desk software, on the other hand, empowers support agents to resolve customer requests more efficiently and can manage and track support tickets. In short, knowledge base software is better for facilitating self-service support, while help desk software is better suited for providing direct customer support.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How is knowledge base software related to knowledge management software?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How is knowledge base software related to knowledge management software?</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software is a subset of <a href="/service/help-center/knowledge-management-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge management software</a>. Knowledge management is the broader discipline of creating, sharing, and managing an organization&#x27;s collective knowledge.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software is a key component of a <a href="/blog/knowledge-management/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge management strategy</a>, acting as the central hub for accessible and usable information.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right knowledge base solution"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right knowledge base solution</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Choosing the right knowledge base solution depends on your organization&#x27;s specific needs, budget, and long-term goals. To make the best choice, consider the following key factors:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li>
  <strong>Define your goals:</strong> Start by identifying why you need a knowledge base—you may want an external knowledge base to help customers or an internal option to aid your employees. Understanding your primary objectives will help you choose a solution that aligns with your business needs.<!-- -->
  </li><li><strong>Weigh integration options:</strong> Your knowledge base should effortlessly integrate with the tools you use every day, such as <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer self-service software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/help-center/knowledge-management-tools/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge management tools<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.<!-- -->
  </li><li><strong>Consider scalability:</strong> As your business grows, your knowledge base should be able to scale with you. Choose a solution that can handle increasing content, users, and evolving business needs without compromising performance.<!-- -->
  </li><li><strong>Prioritize data security:</strong> Knowledge bases often store sensitive business and customer information, so security is critical. Look for features like role-based access control, encryption, and compliance with industry regulations to protect employee and <a href="/blog/customer-data-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer data</a>.<!-- -->
  </li><li><strong>Contemplate time to value:</strong> The right knowledge base should be easy to implement and adopt, minimizing downtime and training requirements. Additionally, you should be able to get up and running quickly to realize the value of your investment as soon as possible.<!-- -->
</li></ul>
<p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">By carefully evaluating these factors, you can select a knowledge base solution that meets your current needs while supporting future growth.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions</h2><div class="sc-5b6a3bbf-0 eWFVKO"><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R4qme76:--trigger:0" role="button" tabindex="0" aria-controls=":R4qme76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How do you create a knowledge base with AI?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R4qme76:--panel:0" aria-hidden="true" aria-labelledby=":R4qme76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP">
      <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You can create a knowledge base with AI by using AI-powered tools to supplement your processes from asset creation to management. For example, solutions like Zendesk can help you turn a few bullet points into fully-fledged articles via <a href="/blog/generative-ai-guide/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">generative AI</a>, identify content gaps and new article opportunities, and help users find what they need with AI agents and generative search.</p>
    </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R4qme76:--trigger:1" role="button" tabindex="0" aria-controls=":R4qme76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What is knowledge base management? </h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R4qme76:--panel:1" aria-hidden="true" aria-labelledby=":R4qme76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP">
      <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/blog/knowledge-management/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowledge base management</a> is how businesses gather, organize, update, and share information with customers, employees, and business partners. It helps users build and maintain effective knowledge bases.</p>
    </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R4qme76:--trigger:2" role="button" tabindex="0" aria-controls=":R4qme76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What is the difference between a database and a knowledge base?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R4qme76:--panel:2" aria-hidden="true" aria-labelledby=":R4qme76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP">
      <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A database is a structured system for storing and retrieving raw data, while a knowledge base organizes information into searchable, user-friendly articles designed to provide context, explanations, and solutions. Knowledge bases focus on making information accessible and actionable.</p>
    </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R4qme76:--trigger:3" role="button" tabindex="0" aria-controls=":R4qme76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What is the difference between hosted and self-hosted knowledge base software?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R4qme76:--panel:3" aria-hidden="true" aria-labelledby=":R4qme76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP">
      <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The difference between hosted and self-hosted knowledge base software is a third-party provider manages that hosted software, while a company deploys self-hosted software on its own servers. Hosted options offer businesses easier setup and maintenance, while self-hosting options provide more control, customization, and security options.</p>
    </div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cKBTpM Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Twilio/Twilio-logo-red.png" alt="Twilio" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Twilio drives efficient CX and customer retention with Zendesk</p><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">&quot;Good customer service plays an important role in keeping customers happy with our products, optimizing their use of our products, and driving recurring business.” 
</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Vandana Pundit</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Manager of Support Systems </p></cite><a href="/customer/twilio/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN Quotestyle__QuoteLink-sc-rczw5k-3 goXaRa" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Read customer story</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 ehaMPe Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Twilio" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Twilio" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png"/></noscript></span></span></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Try Zendesk knowledge base software</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try Zendesk knowledge base software"></span></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge base software can improve your CX, enhance the EX, and boost agent productivity. But to fully realize those benefits, you need a partner like Zendesk to take you to the next level. Features like generative AI, advanced search, content cues, AI agents, and more can transform your operations into a self-service powerhouse. Try Zendesk for free today to see how we can make a difference for you.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Get your free trial</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related knowledge base software guides</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Read up on some related guides.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/service/help-center/knowledge-base-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge base software</span></a><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/help-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help center software</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><a href="/service/help-center/faq-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">FAQ software</span></a><a href="/service/help-center/internal-knowledge-base/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Internal knowledge base</span></a><a href="/service/help-center/knowledge-management-system/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge management system</span></a><a href="/service/help-center/partner-relationship-management-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Partner portal software</span></a><a href="/internal-help-desk/employee-experience-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Employee experience software</span></a><a href="/service/help-center/client-portal/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Client portal software</span></a><a href="/service/help-center/free-knowledge-base-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Free knowledge base software</span></a><a href="/service/help-center/customer-self-service/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer self-service portals</span></a><a href="/service/help-center/knowledge-management-tools/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge management tools</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related posts</h2></div></div><div style="margin-top:0" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/whatisaknowledgebase0.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/whatisaknowledgebase0.png"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI"><a href="/blog/knowledge-base/" data-interaction-type="link-inline-primary" style="text-decoration:none" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is a knowledge base? A comprehensive guide</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service.</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/what-is-knowledge-management-optimized.jpg"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI"><a href="/blog/knowledge-management/" data-interaction-type="link-inline-primary" style="text-decoration:none" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is knowledge management? A guide for 2025</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/blog/knowledge-management-thumbnail.jpeg"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI"><a href="/blog/3-best-knowledge-management-examples/" data-interaction-type="link-inline-primary" style="text-decoration:none" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The best knowledge management system examples and types</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop</p></div></div><div class="StyledCol-sc-inuw62-0 kiiNpg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div href="#" data-tags="" class="Cardstyle__CardRoot-sc-1g3sojj-1 jnJjOX"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/AMER/knowledgemanagementbestpractices.jpg"/></noscript></span></span></div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI"><a href="/blog/knowledge-management-best-practices/" data-interaction-type="link-inline-primary" style="text-decoration:none" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">4 knowledge management best practices for better self-service</a></h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Help your customers and your agents save time with these knowledge management tips.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 CNjQF"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 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data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Voice</span></a></li><li><a href="/service/community-forum/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Community forums</span></a></li><li><a href="/service/analytics/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Reporting &amp; analytics</span></a></li><li><a href="/service/ai/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" 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type="application/json">{"props":{"pageProps":{"_sentryTraceData":"6d16c859029443679efc06da4a7ad258-adb2621bc358e884-0","_sentryBaggage":"sentry-environment=production,sentry-release=p45cXnPgn4BZDlJUrSVvU,sentry-public_key=da50b2d2de4b407e94dc71c34d3bf27e,sentry-trace_id=6d16c859029443679efc06da4a7ad258,sentry-transaction=%2Fservice%2Fhelp-center%2F%5Bslug%5D,sentry-sampled=false","meta":{"alternates":{"de":"https://www.zendesk.de/service/help-center/knowledge-base-software/","nl":"https://www.zendesk.nl/service/help-center/knowledge-base-software/","fr":"https://www.zendesk.fr/service/help-center/knowledge-base-software/","dk":"https://www.zendesk.com/dk/service/help-center/knowledge-base-software/","se":"https://www.zendesk.com/se/service/help-center/knowledge-base-software/","sg":"https://www.zendesk.com/sg/service/help-center/knowledge-base-software/","au":"https://www.zendesk.com/au/service/help-center/knowledge-base-software/","in":"https://www.zendesk.com/in/service/help-center/knowledge-base-software/","kr":"https://www.zendesk.kr/service/help-center/knowledge-base-software/","es":"https://www.zendesk.es/service/help-center/knowledge-base-software/","it":"https://www.zendesk.com/it/service/help-center/knowledge-base-software/","us":"https://www.zendesk.com/service/help-center/knowledge-base-software/","gb":"https://www.zendesk.co.uk/service/help-center/knowledge-base-software/","jp":"https://www.zendesk.co.jp/service/help-center/knowledge-base-software/"},"related":["490712","286001","333493","619737"],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_linkdex":"46","_edit_lock":"1742545997:5528","_edit_last":"5528","tier-parent-url":"/service/help-center/","tier-hero-headline":"Knowledge base software","tier-subheading":"A guide to the 10 best knowledge base software","tier-bg-hero-color":"3","tier-cta-1-text":"Free trial","tier-cta-1-url":"/register/","tier-hero-subheading":"Boost service efficiency and elevate customer satisfaction with knowledge base software. Try a user-friendly, scalable solution today.","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/"}],"tier-hero-description":"Today's marketplace is all about convenience: customers want to resolve issues as soon as possible, while employees want to find important documents and information without crawling through internal databases. The key to solving both internal and external needs is a knowledge base.\r\n\r\nKnowledge bases are libraries of information that consumers and employees can use to self-serve and boost productivity—and you can build these resources with the right knowledge base software. In this guide, we detail a handful of options on the market so you can find the best option for your needs, improve your customer experience (CX), and streamline internal processes.\r\n\r\n\u003cstrong\u003eMore in this guide:\u003c/strong\u003e\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#What is knowledge base software?\"\u003eWhat is knowledge base software?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Why do you need knowledge base software?\"\u003eWhy do you need knowledge base software?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Who uses knowledge base software?\"\u003eWho uses knowledge base software?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Types of knowledge base tools\"\u003eTypes of knowledge base tools\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Features of knowledge base platforms\"\u003eFeatures of knowledge base platforms\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Benefits of knowledge base software\"\u003eBenefits of knowledge base software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#The 10 best knowledge base software\"\u003eThe 10 best knowledge base software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#What is the difference between knowledge base software and help desk software?\"\u003eWhat is the difference between knowledge base software and help desk software?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#How is knowledge base software related to knowledge management software?\"\u003eHow is knowledge base software related to knowledge management software?\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#How to choose the right knowledge base solution\"\u003eHow to choose the right knowledge base solution\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Try Zendesk knowledge base software\"\u003eTry Zendesk knowledge base software\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"What is knowledge base software?\"\u003e\u003c/span\u003e","tier-copy":[{"tier-copy-headline":"What is knowledge base software?","tier-copy-body":"\u003cp\u003eKnowledge base software helps teams build and manage a \u003ca href=\"/blog/knowledge-base/\"\u003eknowledge base\u003c/a\u003e. These digital libraries of information house content like how-to articles, \u003ca href=\"/blog/creating-an-faq-page/\"\u003eFAQ pages\u003c/a\u003e, product guides, onboarding information, community forums, and other related resources. \r\n\r\nKnowledge bases can be geared towards customers, employees, or a combination of both. The right software can make it easy to house, manage, and access this information. With it, teams can improve communication, knowledge sharing, and the overall customer experience. \r\n\u003c/p\u003e\r\n\r\n\u003cspan id=\"Why do you need knowledge base software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Why do you need knowledge base software?","tier-copy-body":"\u003cstrong\u003eYou need knowledge base software because it can help you centralize information, improve efficiency, and enhance customer and \u003ca href=\"/blog/employee-self-service/\"\u003eemployee self-service\u003c/a\u003e.\u003c/strong\u003e\r\n\r\nBusinesses that don't have knowledge base software tend to be more disorganized. Their customers have no choice but to reach out to the support team whenever they have questions, resulting in more calls to service agents and potentially higher \u003ca href=\"/blog/first-reply-time/\"\u003efirst reply times\u003c/a\u003e (FRT). Their employees have to haphazardly search for information through scattered documents, emails, and other internal databases.\r\n\r\nBusinesses that have comprehensive knowledge base software operate much more smoothly. They can deliver \u003ca href=\"/blog/247-support-without-247-staff/\"\u003e24/7 support\u003c/a\u003e to customers and help them find their answers independently—resulting in a better CX and lowering the strain on support teams.\r\n\r\nThey can also empower employees to be more efficient with onboarding, knowledge sharing, internal collaboration, fact-finding, and more. Overall, knowledge base software is a powerful tool for improving information management and workflows.\r\n\r\n\u003cspan id=\"Who uses knowledge base software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Who uses knowledge base software?","tier-copy-body":"\u003cstrong\u003eAny business or customer can use knowledge base software for self-service, customer support, internal documentation, and team collaboration.\u003c/strong\u003e\r\n\r\nKnowledge base users can range from businesses and team members to customers:\r\n\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003cstrong\u003eCustomers\u003c/strong\u003e can use knowledge bases to \u003ca href=\"/blog/customer-self-service-guide-helping-customers-help/\"\u003eself-serve\u003c/a\u003e, talk with other product users via community forums, and more.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eSupport agents\u003c/strong\u003e use knowledge base software to streamline support processes and find information for customers quickly.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eTechnical support\u003c/strong\u003e uses knowledge bases to find internal product documentation and document bug fixes.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eSales teams\u003c/strong\u003e use knowledge bases to access product guides and messaging documents.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eNew employees\u003c/strong\u003e use knowledge bases to \u003ca href=\"/blog/employee-onboarding/\"\u003eonboard\u003c/a\u003e and find new information while learning about the company.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nNo matter the industry or job title, anyone who needs a structured, easily accessible information hub can benefit from a knowledge base system.\r\n\r\n\u003cspan id=\"Types of knowledge base tools\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Types of knowledge base tools","tier-copy-body":"Knowledge base tools offer different areas of focus to best fit the user’s needs. Here are a few of the most common.\r\n\r\n\u003ch3\u003eInternal knowledge base\u003c/h3\u003e\r\n\r\nAn \u003ca href=\"/service/help-center/internal-knowledge-base/\"\u003einternal knowledge base\u003c/a\u003e focuses on employees and the \u003ca href=\"/blog/employee-experience/\"\u003eemployee experience\u003c/a\u003e (EX). It serves as a centralized hub for internal resources like company policies, employee handbooks, training materials, and IT support documentation. \r\n\r\n\u003ch3\u003eExternal knowledge base\u003c/h3\u003e\r\n\r\nAn external knowledge base is a customer-facing resource that offers self-service support and helps businesses \u003ca href=\"/blog/improve-customer-experience/\"\u003eimprove the customer experience\u003c/a\u003e. It can include how-to articles, troubleshooting guides, community forums, technical information, and more to help users resolve common issues independently.\r\n\r\n\u003ch3\u003eProduct/process documentation\u003c/h3\u003e\r\n\r\nA product or process documentation knowledge base stores detailed information about a company’s products, services, or workflows. Process documentation helps teams distribute information about the best way to resolve issues and handle tasks, while product documentation includes detailed information on the product's features, functionality, and use cases.\r\n\r\n\u003ch3\u003eFAQ pages\u003c/h3\u003e\r\n\r\nAn \u003ca href=\"/service/help-center/faq-software/\"\u003eFAQ page\u003c/a\u003e serves as a simplified knowledge base, offering quick answers to common customer or employee inquiries. They are often structured in a question-and-answer format and can be found on a business website, \u003ca href=\"/blog/what-is-a-customer-portal/\"\u003ecustomer portal\u003c/a\u003e, or internal dashboard.\r\n\r\n\u003cspan id=\"Features of knowledge base platforms\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Features of knowledge base platforms","tier-copy-body":"Knowledge base platforms come equipped with several must-have features. When searching for a product, ensure it has the following.\r\n\r\n\u003ch3\u003eAI agents\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/ai-agents/\"\u003eAI agents\u003c/a\u003e are advanced chatbots that can autonomously resolve a wide range of customer requests, from simple inquiries to complex issues. In a knowledge base, you can connect the technology to your backend systems to help your users find what they need quickly. \r\n\r\nFor example, if a customer tells an AI agent about a product problem, the agent could automatically surface a relevant how-to article to solve the customer's issue.\r\n\r\n\u003ch3\u003eSearch capabilities\u003c/h3\u003e\r\n\r\nKnowledge base platforms need comprehensive search capabilities to help users find what they need, and two such capabilities are generative and semantic search. Generative search provides users with AI-generated answers to search queries, allowing them to get quick answers without reading through documents. Semantic search captures the meaning of the user's search query, helping them find what they need even if they don't know the best way to search for it.\r\n\r\n\u003ch3\u003eKnowledge management\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/knowledge-management/\"\u003eKnowledge management\u003c/a\u003e helps teams gather, organize, update, and share information; knowledge base software offers these capabilities effortlessly. Features like article tagging, categorization, and automated content suggestions can help businesses structure their knowledge base effectively and make it as accessible as possible.\r\n\r\n\u003ch3\u003eCustomization features\u003c/h3\u003e\r\n\r\nKnowledge bases need to capture the essence of your business—otherwise, it will look out of place to your users. Platforms with customization features allow users to tailor their knowledge base to match their branding and user needs. Common features include adjusting layouts, customizing color schemes, and adding branding.\r\n\r\n\u003ch3\u003eContent version control\u003c/h3\u003e\r\n\r\nContent version control helps teams manage content revisions, track changes, and restore previous versions if needed. This is useful for updating outdated information, collaborating on new content, and maintaining compliance if involved in a regulated industry.\r\n\r\n\u003ch3\u003eFeedback and analytics\u003c/h3\u003e\r\n\r\nFeedback and analytics tools help businesses identify what is—and isn't—effective in their knowledge base. Users can track individual assets by monitoring comments, \"likes,\" or view count, or they can monitor their entire knowledge base with usage analytics to identify which articles are most helpful and which areas should be reworked.\r\n\r\n\u003ch3\u003eIntegrations\u003c/h3\u003e\r\n\r\nKnowledge base platforms must integrate with the tools you use daily, like \u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003ecustomer support software\u003c/a\u003e, \u003ca href=\"/sell/crm/what-is-crm/\"\u003eCRM systems\u003c/a\u003e, and \u003ca href=\"/service/help-center/client-portal/\"\u003eclient portals\u003c/a\u003e. This helps teams manage content without skipping a beat and search for content in the same ecosystem.\r\n\r\n\u003ch3\u003eAn easy-to-use editor\u003c/h3\u003e\r\n\r\nFinally, easy-to-use editors can simplify content creation and management, helping teams create, update, and publish content. Features like collaborative editing, rich text formatting, and drag-and-drop functionality make it easy to maintain high-quality content without requiring technical expertise.\r\n\r\n\u003cspan id=\"Benefits of knowledge base software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefits of knowledge base software","tier-copy-body":"Knowledge base software can bring several benefits to your business. These are a few of the most impactful.\r\n\r\n\u003ch3\u003eImproved customer experience\u003c/h3\u003e\r\n\r\nA comprehensive knowledge base empowers customers to solve their problems instantly—either by using search features or an AI agent—reducing the need to contact your support team. This increases \u003ca href=\"/blog/3-steps-achieving-customer-satisfaction-loyalty/\"\u003ecustomer satisfaction\u003c/a\u003e and creates a more efficient CX.\r\n\r\n\u003ch3\u003eEnhanced employee experience\u003c/h3\u003e\r\n\r\nEmployees can use knowledge bases to find product or process information, collaborate with colleagues, and streamline onboarding. This makes it easier for them to do their jobs, enhancing EX while fostering \u003ca href=\"/blog/employee-development/\"\u003eemployee development\u003c/a\u003e.\r\n\r\n\u003ch3\u003eBoosted agent efficiency\u003c/h3\u003e\r\n\r\n\u003ca href=\"/blog/customer-support-vs-customer-service/\"\u003eCustomer support\u003c/a\u003e teams benefit from knowledge bases by having quick access to customer information, product details, troubleshooting guides, FAQs, and more. This reduces time spent searching for answers and allows them to resolve customer issues more efficiently.\r\n\r\n\u003ch3\u003eDecreased information silos\u003c/h3\u003e\r\n\r\nKnowledge base software helps break down \u003ca href=\"/blog/ways-data-silos-impact-business-knock/\"\u003edata silos\u003c/a\u003e by making company knowledge accessible across teams and departments. A shared knowledge base ensures everyone has access to the same up-to-date resources—rather than having critical information hidden in emails or individual files.\r\n\r\n\u003cspan id=\"The 10 best knowledge base software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 10 best knowledge base software","tier-copy-body":"Now let's dive into 10 knowledge base software options. Below, we highlight each platform in detail so you can find the best option.\r\n\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"#Zendesk\"\u003eZendesk: Best for AI knowledge base for CX and internal teams\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Document360\"\u003eDocument360: Best for mixed uses for teams and customers\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Atlassian Confluence\"\u003eAtlassian Confluence: Best for team-wide knowledge sharing\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Notion\"\u003eNotion: Best for education\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Help Scout\"\u003eHelp Scout: Best for no-code setup\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Pro Profs\"\u003ePro Profs: Best for ProProfs users\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Knowmax\"\u003eKnowmax: Best for visual guides and workflows\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Zoho Des\"\u003eZoho Desk: Best for Zoho users\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Nuclino\"\u003eNuclino: Best for interdepartmental communication\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"#Helpjuice\"\u003eHelpjuice: Best for building tutorials\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3 id=\"Zendesk\"\u003e 1. \u003ca href=\"https://www.zendesk.com/service/ticketing-system/\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"An example of generative AI in Zendesk, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zendesk-optimized.jpg\" width=100% height=100% /\u003e\r\n\r\nZendesk offers an \u003cstrong\u003eeasy-to-use AI-powered knowledge base\u003c/strong\u003e suitable for CX teams, support agents, and internal employees.\r\n\r\n\u003cstrong\u003eGenerative AI capabilities help teams transform just a few bullet points into fully-fledged articles, simplify content, and refine tone.\u003c/strong\u003e From there, users can customize assets to match the look and feel of their brand, while managers can establish publishing schedules, approval workflows, and verification intervals to ensure content keeps coming. \r\n\r\n\u003cstrong\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003eContent cues\u003c/a\u003e capabilities use machine learning to help keep your knowledge base relevant and grow your assets.\u003c/strong\u003e Powered by AI, this feature can automatically spotlight common trends within your support tickets and recommend new help center articles. For added insight, reporting and analytics features can inform teams what content is performing well, and what needs to be revisited.\r\n\r\nWhen it's time for users to find the assets they need, \u003cstrong\u003ecomprehensive search capabilities and advanced AI agents\u003c/strong\u003e lead the charge. Our \u003cstrong\u003eAI-powered generative search\u003c/strong\u003e functionality gives ChatGPT-like answers to search queries, giving users instant answers without sifting through results. \u003cstrong\u003eSemantic search\u003c/strong\u003e understands what the user is searching for based on similar keywords—allowing them to find what they need even if they don't know the best way to do so. Finally, teams can link \u003cstrong\u003e\u003ca href=\"/service/ai/ai-agents/\"\u003eZendesk AI agents\u003c/a\u003e\u003c/strong\u003e to their backend systems, allowing the advanced chatbots to resolve customer requests from start to finish. They can also surface relevant help center articles to users with easily-solvable problems.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n                \u003cul\u003e\r\n                    \u003cli\u003eAI agents\u003c/li\u003e\r\n                    \u003cli\u003eAnalytics and reporting\u003c/li\u003e\r\n                    \u003cli\u003eCustomization\u003c/li\u003e\r\n                    \u003cli\u003eNo-code apps and integrations\u003c/li\u003e\r\n                    \u003cli\u003eTemplates\u003c/li\u003e\r\n                    \u003cli\u003eOmnichannel ticketing system\u003c/li\u003e\r\n                    \u003cli\u003eIndustry-leading AI-powered agent workspace\u003c/li\u003e\r\n                    \u003cli\u003eEnterprise-grade security\u003c/li\u003e\r\n                    \u003cli\u003eApproval and publishing workflows\u003c/li\u003e\r\n                    \u003cli\u003eKnowledge management tools\u003c/li\u003e\r\n                    \u003cli\u003eEasy to use and easy to scale\u003c/li\u003e\r\n                    \u003cli\u003eGenerative search\u003c/li\u003e\r\n                \u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n                \u003cul\u003e\r\n                    \u003cli\u003eAI is a paid add-on\u003c/li\u003e\r\n                    \u003cli\u003eNo free plan\u003c/li\u003e\r\n                \u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10529760\"\u003e“All in One tool to support our clients in different channels.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10669624\"\u003e“Zendesk Support Suite: Facilitating Smooth Customer Support.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10658109\"\u003e“Zendesk is great.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-10669953\"\u003e“Likely the coolest support tool ever!!!”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $55 per agent/month. 14-day free trial available\r\n\r\n\u003cstrong\u003eExplore more \u003ca href=\"/pricing/\"\u003eZendesk pricing plans\u003c/a\u003e.\u003c/strong\u003e\r\n\r\n[in-page-promo]\r\n\r\n\u003ch3 id=\"Document360\"\u003e2. \u003ca href=\"https://document360.com/solutions/knowledge-base/\"\u003eDocument360\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Mixed uses for teams and customers\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A project dashboard in Document360, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/document360-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://document360.com/knowledgebase-portal/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nDocument360 is a knowledge base software suitable for both internal and external needs. Users can establish a public help center to house how-to guides, FAQs, and troubleshooting guides, a private resource filled with user guides, onboarding documents, and other internal documentation, or a mixed help center that includes both. The platform also includes Eddy, a ChatGPT-like AI search assistant that can help users find answers and surface relevant articles.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n                \u003cul\u003e\r\n                    \u003cli\u003ePrivate and public knowledge base\u003c/li\u003e\r\n                    \u003cli\u003eAI search capabilities\u003c/li\u003e\r\n                    \u003cli\u003eSEO and analytics\u003c/li\u003e\r\n                    \u003cli\u003eCustomization features\u003c/li\u003e\r\n                \u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n                \u003cul\u003e\r\n                    \u003cli\u003eLimited number of languages\u003c/li\u003e\r\n                    \u003cli\u003eIntegrations not available in the  basic plan\u003c/li\u003e\r\n                \u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/document360/reviews/document360-review-10668068\"\u003e“Powerful solution and a fantastic support team.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/document360/reviews/document360-review-4267455\"\u003e“Good tool.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/document360/reviews/document360-review-4267909\"\u003e“This product creates a sleek-looking Knowledge Base, but its content editor needs to be more robust.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Contact Document360. A 14-day free trial is available.\r\n\r\n\u003ch3 id=\"Atlassian Confluence\"\u003e3. \u003ca href=\"https://www.atlassian.com/software/confluence\"\u003eAtlassian Confluence\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Team-wide knowledge sharing\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A workflow tab in Atlassian Confluence, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/atlassian-confluence-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.atlassian.com/software/confluence/features?tab=\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAtlassian Confluence is a knowledge base platform that focuses on reducing information silos and sharing content across teams. Businesses can use the pages feature to take notes, plan projects, or create new documents—or use AI to create the content for them. \r\n\r\nWhiteboard capabilities allow teams to create flowcharts and collaboratively brainstorm, while databases help users categorize, tag, and organize assets. Teams can also use the spaces feature to structure projects and establish customizable permissions and other security features.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI and automation capabilities\u003c/li\u003e\r\n  \u003cli\u003eAnalytics\u003c/li\u003e\r\n  \u003cli\u003eUnlimited spaces and pages\u003c/li\u003e\r\n  \u003cli\u003eIntegrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eUsers are allowed only one site outside of the most expensive plan\u003c/li\u003e\r\n  \u003cli\u003eAudit logs and other security measures only included in the most expensive plan\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/confluence/reviews/confluence-review-10712472\"\u003e“Great Tool for Knowledge Management, Collaboration, and Project Scoping.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/confluence/reviews/confluence-review-10716463\"\u003e“Confluence is Convoluted but can be Complexly Powerful.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/confluence/reviews/confluence-review-4513529\"\u003e“Confluence needs to improve.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $6.40 per user/month for up to 100 users. A free plan and a seven-day free trial are available.\r\n\r\n\u003ch3 id=\"Notion\"\u003e4. \u003ca href=\"https://www.notion.com/\"\u003eNotion\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Education\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A team dashboard in Notion, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/notion-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.notion.com/product/docs\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nNotion is a tool that helps businesses, teams, teachers, and creators organize content and boost workflows. The platform focuses on three core areas: projects, wikis, and docs. The projects tab is a complete overview of tasks and other to-dos that teams can use to assign work, or educators to assign lesson plans or assignments. \r\n\r\nWikis are organized databases that house similar types of information, and docs are individual documents that users can create from scratch or via a template. Notion also includes AI and automation capabilities to help users create, organize, and improve assets and workflows.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI and automation capabilities\u003c/li\u003e\r\n  \u003cli\u003eUnlimited file uploads in paid plans\u003c/li\u003e\r\n  \u003cli\u003eAutomated SEO indexing\u003c/li\u003e\r\n  \u003cli\u003eSecurity features\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI is an add-on, no matter the plan\u003c/li\u003e\r\n  \u003cli\u003eAdvanced analytics only available in higher-tiered plans\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/notion/reviews/notion-review-10797696\"\u003e“Notion: My second brain.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/notion/reviews/notion-review-9950117\"\u003e“Pretty good on the whole.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/notion/reviews/notion-review-9950040\"\u003e“Good tool but sometimes hard to use.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $10 per seat/month, billed annually. A free plan is available.\r\n\r\n\u003ch3 id=\"Help Scout\"\u003e5. \u003ca href=\"https://www.helpscout.com/knowledge-base/\"\u003eHelp Scout\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: No-code setup\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A customer inbox in Help Scout, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/help-scout-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.helpscout.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHelp Scout is a shared inbox, help center, and live chat software provider that offers knowledge base capabilities. With it, users can create branded content via a no-code interface. AI capabilities can help writers self-edit a document, expand thoughts, or translate into different languages, while security features allow users to restrict access to that document via an API or make the asset public. Analytics capabilities can alert businesses to visitor numbers, trending topics, article rankings, and knowledge gaps. \r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI and automation\u003c/li\u003e\r\n  \u003cli\u003eIn-app messaging\u003c/li\u003e\r\n  \u003cli\u003eReporting and analytics\u003c/li\u003e\r\n  \u003cli\u003eSEO optimization\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eCan't assign tasks to team members outside the most expensive plan\u003c/li\u003e\r\n  \u003cli\u003eFew integrations compared to other products on this list\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/help-scout/reviews/help-scout-review-6625721\"\u003e“Down-to-earth product that works.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/help-scout/reviews/help-scout-review-8107314\"\u003e“Entry-level customer care platform.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/help-scout/reviews/help-scout-review-4613781\"\u003e“What you want vs. what you get.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $50 per month for up to 100 contacts, billed annually. A free plan and a free trial are available.\r\n\r\n\u003ch3 id=\"ProProfs\"\u003e6. \u003ca href=\"https://www.proprofskb.com/\"\u003eProProfs\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: ProProfs users\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A help center page in ProProfs, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/proprofs-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.proprofskb.com/blog/knowledge-base/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nProProfs is a help desk software that offers knowledge base capabilities. Businesses can choose to create assets from scratch or use a variety of templates that they can customize with a logo and color scheme to match branding. Once users establish the virtual space, they can upload files like Word documents, images, videos, and PDFs. The knowledge base also integrates with ProProfs Live Chat, ProProfs Help Desk, and ProProfs Survey Maker—so teams can link their systems if they are already a ProProfs user. \r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eUnlimited users\u003c/li\u003e\r\n  \u003cli\u003eAI writing assistance\u003c/li\u003e\r\n  \u003cli\u003e24/7 product support\u003c/li\u003e\r\n  \u003cli\u003eMS Word-like writing editor\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eThe free plan has much fewer features than the paid options\u003c/li\u003e\r\n  \u003cli\u003eBasic search functionality compared to other options on the list\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-9482043\"\u003e“Easy Publishing.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-9779409\"\u003e“Great tool for creating interactive user manuals.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/proprofs-knowledge-base-software/reviews/proprofs-knowledge-base-software-review-472712\"\u003e“In the early stages of testing”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $49 per author/month, billed annually. A free plan and a free trial are available.\r\n\r\n\u003ch3 id=\"Knowmax\"\u003e7. \u003ca href=\"https://knowmax.ai/\"\u003eKnowmax\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Visual guides and workflows\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A knowledge management portal in Knowmax, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/knowmax-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.g2.com/products/knowmax/reviews?source=search\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nKnowmax is a knowledge management product that can help businesses create internal and external knowledge bases. When building content, users can either upload articles or create new ones directly on the platform. Authors can create categories, establish keywords, embed relevant files and URLs directly on the page, and interlink any content previously published on Knowmax. Teams can also create FAQs and visual guides to better assist customers, and decision trees that can convert internal SOPs into guided workflows.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI capabilities\u003c/li\u003e\r\n  \u003cli\u003eAutomated content migration\u003c/li\u003e\r\n  \u003cli\u003eWorkflow visualizer\u003c/li\u003e\r\n  \u003cli\u003eArticle tagging and interlinking\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eLimited search capabilities compared to other options on the list\u003c/li\u003e\r\n  \u003cli\u003eLimited analytics features\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/knowmax/reviews/knowmax-review-7508939\"\u003e“Knowmax is a solid choice for any growing (or already well-established) business.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/knowmax/reviews/knowmax-review-5260913\"\u003e“Single platforms for knowledge base and customer service.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/knowmax/reviews/knowmax-review-4622250\"\u003e“It is a good tool. Needs more effective utilization.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Contact Knowmax.\r\n\r\n\u003ch3 id=\"Knowmax\"\u003e8. \u003ca href=\"https://www.zoho.com/desk/knowledge-base-software.html\"\u003eZoho Desk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Zoho users\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A suggested articles tab in Zoho Desk, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/zoho-desk-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.zoho.com/desk/knowledge-base-software.html\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nZoho Desk is customer service help desk software with external-facing knowledge base capabilities. Businesses can create knowledge bases by brand and further categorize them by sub-categories and brand-specific topics. Teams can analyze support tickets and common search queries to determine what topics are important to their customers and create content surrounding those queries.\r\n\r\nOnce established, users can evaluate views, likes, dislikes, article usage metrics, and customer feedback to determine how effective their content is. The Zoho knowledge base capabilities also integrate with Zoho CRM, Mail, Projects, and the rest of the Zoho ecosystem, allowing Zoho users to link all features into one ecosystem.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI and automation\u003c/li\u003e\r\n  \u003cli\u003eReporting and analytics\u003c/li\u003e\r\n  \u003cli\u003eCustomer surveys and happiness ratings\u003c/li\u003e\r\n  \u003cli\u003eMultilingual capabilities\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI chatbot only available in the most expensive plan\u003c/li\u003e\r\n  \u003cli\u003eKnowledge base not available in the least expensive plan\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10747303\"\u003e“A single solution for all of our requirements.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10772938\"\u003e“Decent Knowledge base platform.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10668816\"\u003e“Functional but poor user interface.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $7 per user/month, billed annually. A 15-day free trial is available.\r\n\r\n\u003ch3 id=\"Knowmax\"\u003e9. \u003ca href=\"https://www.nuclino.com/\"\u003eNuclino\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Interdepartmental communication\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A project board in Nuclino, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/nuclino-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.nuclino.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nNuclino is a knowledge management software that focuses on internal collaboration between departments like HR, sales, marketing, and IT. The product features a blog-style editor that allows users to create articles, embed links, categorize content, and more directly on the platform. \r\n\r\n\r\nTeams can structure the knowledge base by creating collections and sub-collections that are relevant for each internal department and end user. Beyond articles, businesses can also build diagrams, flowcharts, and custom boards. Generative search functionality can answer questions directly from the search bar or surface relevant content.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI search functionality\u003c/li\u003e\r\n  \u003cli\u003eWeb, desktop, and mobile apps\u003c/li\u003e\r\n  \u003cli\u003e2FA security\u003c/li\u003e\r\n  \u003cli\u003eReal-time team collaboration\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eLow GB storage\u003c/li\u003e\r\n  \u003cli\u003eAI features are only available in the most expensive plan\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/nuclino/reviews/nuclino-review-4330460\"\u003e“Excellent tool for online editing.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/nuclino/reviews/nuclino-review-10451777\"\u003e“Very fluent handling of markdown for a scaling personal knowledge system.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.capterra.com/p/174926/Nuclino/reviews/Capterra___4635948/\"\u003e“Disappointing Experience with Nuclino for Document Hosting and Team Collaboration.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Paid plans start at $6 per user/month, billed annually. A free plan and a 14-day free trial are available.\r\n\r\n\u003ch3 id=\"Helpjuice\"\u003e10. \u003ca href=\"https://helpjuice.com/\"\u003eHelpjuice\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cstrong\u003eBest for: Interdepartmental communication\u003c/strong\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"A knowledge base search bar in Helpjuice, a knowledge base software.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/helpjuice-optimized.jpg\" width=100% height=100% /\u003e\r\n\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://helpjuice.com/features#customization-section\" rel=\"noopener\" target=\"_blank\"\u003eImage credit\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHelpjuice is a product that helps users create and manage a knowledge base. It features a rich text editor that allows users to build, edit, and customize content directly on the platform. Once teams create resources, they can categorize them with unlimited folders and tags to best fit their needs. \r\n\r\nAI-powered search functionality helps users find the articles and resources they need, while the AI chatbot can communicate directly with employees to find answers and surface relevant content. The Wizardshot feature allows teams to create AI-powered video tutorials in which they can record their screen or further explain a topic to future readers.\r\n\r\n    \u003ctable\u003e\r\n        \u003ctr\u003e\r\n            \u003cth\u003ePros\u003c/th\u003e\r\n            \u003cth\u003eCons\u003c/th\u003e\r\n        \u003c/tr\u003e\r\n        \u003ctr\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAI tutorials and search functionality\u003c/li\u003e\r\n  \u003cli\u003eEnterprise-grade security\u003c/li\u003e\r\n  \u003cli\u003eMultilingual translations\u003c/li\u003e\r\n  \u003cli\u003eCustom branding\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n            \u003ctd\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003eAdvanced AI capabilities are an add-on regardless of plan\u003c/li\u003e\r\n  \u003cli\u003eFew reporting and analytics features compared to other products on this list\u003c/li\u003e\r\n\u003c/ul\u003e\r\n            \u003c/td\u003e\r\n        \u003c/tr\u003e\r\n    \u003c/table\u003e\r\n\r\n\u003cstrong\u003eUser reviews\u003c/strong\u003e\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/helpjuice/reviews/helpjuice-review-10606043\"\u003e“A powerful and intuitive solution for knowledge bases.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/helpjuice/reviews/helpjuice-review-10551552\"\u003e“Some technical aspects of managing with Helpjuice.”\u003c/a\u003e\u003c/li\u003e\r\n  \u003cli\u003e\u003ca href=\"https://www.g2.com/products/helpjuice/reviews/helpjuice-review-9547783\"\u003e“An excellent frontend customization experience ruined by intransparent backend development.”\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e Plans start at $120 per month for up to 4 users. A free trial is available.\r\n\r\n\u003cspan id=\"What is the difference between knowledge base software and help desk software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"What is the difference between knowledge base software and help desk software?","tier-copy-body":"Knowledge base software and \u003ca href=\"https://www.zendesk.com/service/help-desk-software/\"\u003ehelp desk software\u003c/a\u003e are related but have a few key differences. Knowledge base software is a library of information designed to help users solve problems independently, reducing the need for direct support. Help desk software, on the other hand, empowers support agents to resolve customer requests more efficiently and can manage and track support tickets. In short, knowledge base software is better for facilitating self-service support, while help desk software is better suited for providing direct customer support.\r\n\r\n\u003cspan id=\"How is knowledge base software related to knowledge management software?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How is knowledge base software related to knowledge management software?","tier-copy-body":"Knowledge base software is a subset of \u003ca href=\"/service/help-center/knowledge-management-system/\"\u003eknowledge management software\u003c/a\u003e. Knowledge management is the broader discipline of creating, sharing, and managing an organization's collective knowledge.\r\nKnowledge base software is a key component of a \u003ca href=\"/blog/knowledge-management/\"\u003eknowledge management strategy\u003c/a\u003e, acting as the central hub for accessible and usable information.\r\n\r\n\u003cspan id=\"How to choose the right knowledge base solution\"\u003e\u003c/span\u003e\r\n","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right knowledge base solution","tier-copy-body":"Choosing the right knowledge base solution depends on your organization's specific needs, budget, and long-term goals. To make the best choice, consider the following key factors:\r\n\r\n\u003cul\u003e\r\n  \u003cli\u003e\u003cstrong\u003eDefine your goals:\u003c/strong\u003e Start by identifying why you need a knowledge base—you may want an external knowledge base to help customers or an internal option to aid your employees. Understanding your primary objectives will help you choose a solution that aligns with your business needs.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eWeigh integration options:\u003c/strong\u003e Your knowledge base should effortlessly integrate with the tools you use every day, such as \u003ca href=\"https://www.zendesk.com/service/help-center/customer-self-service/\"\u003ecustomer self-service software\u003c/a\u003e or \u003ca href=\"https://www.zendesk.com/service/help-center/knowledge-management-tools/\"\u003eknowledge management tools\u003c/a\u003e.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eConsider scalability:\u003c/strong\u003e As your business grows, your knowledge base should be able to scale with you. Choose a solution that can handle increasing content, users, and evolving business needs without compromising performance.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003ePrioritize data security:\u003c/strong\u003e Knowledge bases often store sensitive business and customer information, so security is critical. Look for features like role-based access control, encryption, and compliance with industry regulations to protect employee and \u003ca href=\"/blog/customer-data-protection/\"\u003ecustomer data\u003c/a\u003e.\u003c/li\u003e\r\n  \u003cli\u003e\u003cstrong\u003eContemplate time to value:\u003c/strong\u003e The right knowledge base should be easy to implement and adopt, minimizing downtime and training requirements. Additionally, you should be able to get up and running quickly to realize the value of your investment as soon as possible.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nBy carefully evaluating these factors, you can select a knowledge base solution that meets your current needs while supporting future growth.\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e\r\n","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions","tier-copy-body":"\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n  \u003cdiv class=\"accordion-item\"\u003e\r\n    \u003cdiv class=\"accordion-closed\"\u003e\r\n      \u003ch3\u003eHow do you create a knowledge base with AI?\u003c/h3\u003e\r\n    \u003c/div\u003e\r\n    \u003cdiv class=\"accordion-open\"\u003e\r\n      \u003cp\u003eYou can create a knowledge base with AI by using AI-powered tools to supplement your processes from asset creation to management. For example, solutions like Zendesk can help you turn a few bullet points into fully-fledged articles via \u003ca href=\"/blog/generative-ai-guide/\"\u003egenerative AI\u003c/a\u003e, identify content gaps and new article opportunities, and help users find what they need with AI agents and generative search.\u003c/p\u003e\r\n    \u003c/div\u003e\r\n  \u003c/div\u003e\r\n  \u003cdiv class=\"accordion-item\"\u003e\r\n    \u003cdiv class=\"accordion-closed\"\u003e\r\n      \u003ch3\u003eWhat is knowledge base management? \u003c/h3\u003e\r\n    \u003c/div\u003e\r\n    \u003cdiv class=\"accordion-open\"\u003e\r\n      \u003cp\u003e\u003ca href=\"/blog/knowledge-management/\"\u003eKnowledge base management\u003c/a\u003e is how businesses gather, organize, update, and share information with customers, employees, and business partners. It helps users build and maintain effective knowledge bases.\u003c/p\u003e\r\n    \u003c/div\u003e\r\n  \u003c/div\u003e\r\n  \u003cdiv class=\"accordion-item\"\u003e\r\n    \u003cdiv class=\"accordion-closed\"\u003e\r\n      \u003ch3\u003eWhat is the difference between a database and a knowledge base?\u003c/h3\u003e\r\n    \u003c/div\u003e\r\n    \u003cdiv class=\"accordion-open\"\u003e\r\n      \u003cp\u003eA database is a structured system for storing and retrieving raw data, while a knowledge base organizes information into searchable, user-friendly articles designed to provide context, explanations, and solutions. Knowledge bases focus on making information accessible and actionable.\u003c/p\u003e\r\n    \u003c/div\u003e\r\n  \u003c/div\u003e\r\n  \u003cdiv class=\"accordion-item\"\u003e\r\n    \u003cdiv class=\"accordion-closed\"\u003e\r\n      \u003ch3\u003eWhat is the difference between hosted and self-hosted knowledge base software?\u003c/h3\u003e\r\n    \u003c/div\u003e\r\n    \u003cdiv class=\"accordion-open\"\u003e\r\n      \u003cp\u003eThe difference between hosted and self-hosted knowledge base software is a third-party provider manages that hosted software, while a company deploys self-hosted software on its own servers. Hosted options offer businesses easier setup and maintenance, while self-hosting options provide more control, customization, and security options.\u003c/p\u003e\r\n    \u003c/div\u003e\r\n  \u003c/div\u003e\r\n\u003c/div\u003e\r\n","tier-copy-image":"","tier-video-id":""}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_yoast_wpseo_focuskw":"Knowledge base software","_yoast_wpseo_sitemap-html-include":"-","_trash_the_other_posts":"0","tier-resource-checkbox":"1","tier-resource-headline":"Related knowledge base software guides","tier-cta-checkbox":"1","tier-cta-headline":"See what knowledge base software can do for you","tier-cta-2-text":"View demo","tier-cta-2-url":"/demo/","tier-resource-description":"Read up on some related guides.","tier-resource-links":"\u003ca href=\"/service/help-center/knowledge-base-software/\"\u003eKnowledge base software\u003c/a\u003e\r\n\u003ca href=\"https://www.zendesk.com/service/help-center/\"\u003eHelp center software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/faq-software/\"\u003eFAQ software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/internal-knowledge-base/\"\u003eInternal knowledge base\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/knowledge-management-system/\"\u003eKnowledge management system\u003c/a\u003e\r\n\r\n\u003ca href=\"/service/help-center/partner-relationship-management-software/\"\u003ePartner portal software\u003c/a\u003e\r\n\u003ca href=\"/internal-help-desk/employee-experience-software/\"\u003eEmployee experience software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/client-portal/\"\u003eClient portal software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/free-knowledge-base-software/\"\u003eFree knowledge base software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/customer-self-service/\"\u003eCustomer self-service portals\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/knowledge-management-tools/\"\u003eKnowledge management tools\u003c/a\u003e","tier-breadcrumb-text":"AI-powered knowledge base","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/knowledge-base-software-hero-optimized.jpg","tier-center-screen-checkbox":"1","tier-center-screen-headline":"Try Zendesk knowledge base software","tier-center-screen-body":"\u003cspan id=\"Try Zendesk knowledge base software\"\u003e\u003c/span\u003e\r\n\r\nKnowledge base software can improve your CX, enhance the EX, and boost agent productivity. But to fully realize those benefits, you need a partner like Zendesk to take you to the next level. Features like generative AI, advanced search, content cues, AI agents, and more can transform your operations into a self-service powerhouse. Try Zendesk for free today to see how we can make a difference for you.","tier-center-cta-text":"Get your free trial","tier-center-cta-url":"/register/","last_modified_by":"mozimek","_wp_old_slug":"knowledge-base","tier-customer-story":"645755","canonical":"https://www.zendesk.com/service/help-center/knowledge-base-software/","seoTitle":"10 best knowledge base software of 2025","seoDescription":"Discover the 10 best knowledge base software tools for 2025. Learn how to boost CX, increase efficiency, and choose the perfect solution for your business.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/help-center/knowledge-base-software/","title":"An AI-powered knowledge base designed for seamless and efficient self-service","publishedAt":"2021-01-07 16:43:19","updatedAt":"2025-03-21 01:34:24","updatedAtFormatted":"March 21, 2025","content":"","related":[{"key":"postBlock-619737","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/whatisaknowledgebase0.png","alt":""},"link":"/blog/knowledge-base/","title":"What is a knowledge base? A comprehensive guide","text":"Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service."},{"key":"postBlock-490712","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/what-is-knowledge-management-optimized.jpg","alt":""},"link":"/blog/knowledge-management/","title":"What is knowledge management? A guide for 2025","text":"Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies."},{"key":"postBlock-286001","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/blog/knowledge-management-thumbnail.jpeg","alt":""},"link":"/blog/3-best-knowledge-management-examples/","title":"The best knowledge management system examples and types","text":"Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop"},{"key":"postBlock-333493","image":{"src":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/knowledgemanagementbestpractices.jpg","alt":""},"link":"/blog/knowledge-management-best-practices/","title":"4 knowledge management best practices for better self-service","text":"Help your customers and your agents save time with these knowledge management tips."}],"story":{"image":{"alt":"Twilio","src":"https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Twilio/Twilio_Laptop_Resize.png"},"logoAlt":"Twilio","logoUrl":"https://d1eipm3vz40hy0.cloudfront.net/images/Customer+Stories+/Twilio/Twilio-logo-red.png","subHeading":"Twilio drives efficient CX and customer retention with Zendesk","blockQuote":"\"Good customer service plays an important role in keeping customers happy with our products, optimizing their use of our products, and driving recurring business.” \r\n","personName":"Vandana Pundit","jobTitle":"Senior Manager of Support Systems ","linkUrl":"/customer/twilio/"},"promo":null},"preview":false,"id":603005,"locale":"us"},"__lang":"us","__namespaces":{"header":{"arialabel_search":"Search","arialabel_toggle":"Toggle Mobile Menu","blog":"Blog","brand_logoname_blog":"Zendesk Blog","brand_subtitle_newsroom":"Company news and announcements","contact_us":"Contact us","dropdown_company":"Company","dropdown_company_about":"About 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Story","navlink_demo":"Demo","navlink_local_help_center_title":"Product support","navlink_zendesk_help_center_title":"Zendesk Help center","newsroom":"Newsroom","newsroom_navlink_media":"Media resources","newsroom_navlink_press_releases":"Press releases","primary_btn":"Free trial","primary_btn_blog":"Start free trial","primary_btn_newsroom":"Contact","return_to_homepage":"Go to Zendesk homepage","secondary_btn_demo":"Watch demo","secondary_btn_login":"Sign in","secondary_btn_pricing":"Buy now","skip_to_main_content":"Skip to main content"},"footer":{"col_company":"Company","col_company_about":"About us","col_company_accessibility":"Accessibility Plan","col_company_careers":"Careers","col_company_contact":"Contact us","col_company_dei":"Diversity \u0026 Inclusion","col_company_belonging":"Inclusion \u0026 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Whois info of domain

Domain Name: MYKB.COM
Registry Domain ID: 10465935_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.markmonitor.com
Registrar URL: http://www.markmonitor.com
Updated Date: 2023-08-19T10:41:01Z
Creation Date: 1999-09-20T21:25:25Z
Registry Expiry Date: 2025-09-20T21:25:25Z
Registrar: MarkMonitor Inc.
Registrar IANA ID: 292
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