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<h1 class="home-hero-small__title">Unleash the power of your people</h1>
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<blockquote> Access a large catalog of training content in the areas of WFM, Quality Assurance, and Customer Service fundamentals.</blockquote>
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<p class="training-card__info__tagline matchHeightTrainingCardInfoText" style=""> A comprehensive introduction into the inner workings of a contact center.</p>
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<p class="training-card__info__tagline matchHeightTrainingCardInfoText" style=""> Critical steps for setting up a performance measurement system.</p>
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<div class="training-card__header__icon wfm_color"> <img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/wfm_introduction.png" alt="WFM - Introduction"></div><img class="training-card__header__image" src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/wfm_introduction.png" alt="WFM - Introduction">
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<div class="training-card__info">
<h2 class="training-card__info__title">WFM - Introduction</h2>
<p class="training-card__info__tagline matchHeightTrainingCardInfoText" style=""> A comprehensive overview of workforce management and its challenges.</p>
<div class="training-card__info__shop"> <button class="cta__button cta__button--secondary-alt"> Learn more </button></div>
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<div class="training-card__footer wfm_color matchHeight" style="height: 69.5px;">
<p class="training-card__footer__meta"> <i class="fa fa-clock-o" aria-hidden="true"></i> <span class="training-card__footer__meta__icon"> 55 min </span></p>
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<p>Our e-learning course library consists of courses for all roles, from frontline agents to workforce managers.</p>
<a class="cta__button cta__button--primary-alt" href="/courses"> View the entire course library <i class="fa fa-angle-right" aria-hidden="true"></i></a>
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</section>
<section class="about-us">
<div class="grid-container">
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<h1> Why use The Call Center School? <span>You can't grow your business without growing your people.</span></h1>
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<p>Without the right skills and knowledge, your people won't be able to unfold their full potential. They may feel frustrated with complex tasks, resulting in lower job satisfaction, increased employee turnover, and dissatisfied customers.</p>
<p>By leveraging The Call Center School, your people gain the right skills to do outstanding work, while your business grows sustainably.</p>
<div class="about-us__cta"> <a class="cta__button cta__button--primary-alt" href="/about/"> More about us </a></div>
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</section>
<section class="home-customers">
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<h1> Our customers <span>We have certified <strong>30,000+</strong> professionals from <strong>4,000+</strong> contact centers around the world.</span></h1>
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<div class="home-customers__logo cell small-6 medium-4 large-2">
<a href="https://rochesterregional.org" target="_blank">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/rochester-regional-health.png" alt="Rochester Regional Health">
</a>
</div>
<div class="home-customers__logo cell small-6 medium-4 large-2">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/verizon.png" alt="Verizon">
</div>
<div class="home-customers__logo cell small-6 medium-4 large-2">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/cable-bahamas.png" alt="Cable Bahamas">
</div>
<div class="home-customers__logo cell small-6 medium-4 large-2">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/itelbpo.png" alt="itelbpo">
</div>
<div class="home-customers__logo cell small-6 medium-4 large-2">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/cps-energy.png" alt="cps energy">
</div>
<div class="home-customers__logo cell small-6 medium-4 large-2">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/customer-logos/intermedia.png" alt="Intermedia">
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<div class="cell small-12">
<div class="home-customers__cta">
<a class="cta__button cta__button--primary-alt" href="/our-customers/"> More about our customers </a>
</div>
</div>
</div>
<div id="testimonial-slider">
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-liz-schumaker.jpg" alt="Liz Schumaker">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Liz Schumaker
</span>
<span class="testimonials__role">
WFM Manager, North America Consumer Operations
</span>
<span class="testimonials__company">
Luxottica
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the
flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's
e-learning courses.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Liz Schumaker
</span>
<span class="testimonials__role">
WFM Manager, North America Consumer Operations
</span>
<span class="testimonials__company">
Luxottica
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-tim-harding.jpg" alt="Tim Harding">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Tim Harding
</span>
<span class="testimonials__role">
Workforce Management Consultant
</span>
<span class="testimonials__company">
Purplebricks Group PLC
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“After positive experiences with The Call Center School in the past, I was happy to introduce their training courses to Purplebricks. We use their curriculum for our customer-facing teams, from business development to customer
experience and post-sales support. With each of these groups handling different channels, we value the ability to customize the learning paths for each team. The courses are built on a solid methodology and our learners report that the
courses are extremely easy to use.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Tim Harding
</span>
<span class="testimonials__role">
Workforce Management Consultant
</span>
<span class="testimonials__company">
Purplebricks Group PLC
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-corina-gillingham.jpg" alt="Corina Gillingham">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Corina Gillingham
</span>
<span class="testimonials__role">
Capacity Planning Manager
</span>
<span class="testimonials__company">
Johnson Insurance
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“We used The Call Center School's Workforce Management curriculum to train our WFM team. The courses are easy to navigate and I appreciate the ability for the team to complete courses on their own schedule.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Corina Gillingham
</span>
<span class="testimonials__role">
Capacity Planning Manager
</span>
<span class="testimonials__company">
Johnson Insurance
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-lorri-clark.png" alt="Lorri Clark">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Lorri Clark
</span>
<span class="testimonials__role">
Call Center Supervisor
</span>
<span class="testimonials__company">
PTCI
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“With the Frontline Fundamentals e-learning courses from The Call Center School, our employees can work on improving their soft skills at their own pace.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Lorri Clark
</span>
<span class="testimonials__role">
Call Center Supervisor
</span>
<span class="testimonials__company">
PTCI
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-rene-nijman.jpg" alt="René Nijman">
<div class="testimonials__author--caption">
<span class="testimonials__name">
René Nijman
</span>
<span class="testimonials__role">
Director of Production Control
</span>
<span class="testimonials__company">
Xerox CBPO Europe
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the
courses in their own time and at their convenience.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
René Nijman
</span>
<span class="testimonials__role">
Director of Production Control
</span>
<span class="testimonials__company">
Xerox CBPO Europe
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-eugene-scott.png" alt="Eugene Scott">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Eugene Scott
</span>
<span class="testimonials__role">
Call Center Manager
</span>
<span class="testimonials__company">
Tuba City Regional Health Care Corporation
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“As a health care organization we've leveraged a wide variety of training courses from The Call Center School, everything from First Class Phone Skills, Email Essentials and Managing Challenging Callers for our frontline staff to
Quality Assurance, Supervision, and Workforce Management training. The courses work to keep our operators on their toes and their skills sharp.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Eugene Scott
</span>
<span class="testimonials__role">
Call Center Manager
</span>
<span class="testimonials__company">
Tuba City Regional Health Care Corporation
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-phyllis-riley.jpg" alt="Phyllis Riley">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Phyllis Riley
</span>
<span class="testimonials__role">
Contact Center Manager
</span>
<span class="testimonials__company">
SCI REMC
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School has been our go-to training provider for the past two years. They deliver soft skill and customer service content for our agents across phone, chat and email channels. We are very pleased with The Call Center
School’s recent developments catering to our new found situation of working from home. My team enjoyed the course on Remote Working for Contact Centers. I look forward to getting started on the newest course for Managing Remote Contact Center
Teams next!”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Phyllis Riley
</span>
<span class="testimonials__role">
Contact Center Manager
</span>
<span class="testimonials__company">
SCI REMC
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-sharon-howerton.jpg" alt="Sharon Howerton">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Sharon Howerton
</span>
<span class="testimonials__role">
Outbound Manager
</span>
<span class="testimonials__company">
Eastman Credit Union
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“At Eastman Credit Union, we take great pride in offering extraordinary services that make life easier. That is why we took The Call Center School's training on Live Chat Essentials as well as their new course on Remote Working. The
courses are simple and very informative. My team loved them! The Call Center School makes our lives easier by preparing us to deliver value to our customers.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Sharon Howerton
</span>
<span class="testimonials__role">
Outbound Manager
</span>
<span class="testimonials__company">
Eastman Credit Union
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-james-funderburk.jpg" alt="James Funderburk">
<div class="testimonials__author--caption">
<span class="testimonials__name">
James Funderburk
</span>
<span class="testimonials__role">
Data Analytics / Manager, WFM - Global CX
</span>
<span class="testimonials__company">
Eventbrite
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School's Workforce Management training includes great content for building foundational WFM knowledge as well as improving existing skills.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
James Funderburk
</span>
<span class="testimonials__role">
Data Analytics / Manager, WFM - Global CX
</span>
<span class="testimonials__company">
Eventbrite
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-akilah-harris.jpg" alt="Akilah Harris">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Akilah Harris
</span>
<span class="testimonials__role">
Director of Authorizations and Risk
</span>
<span class="testimonials__company">
United Tranzactions
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to
track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Akilah Harris
</span>
<span class="testimonials__role">
Director of Authorizations and Risk
</span>
<span class="testimonials__company">
United Tranzactions
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-princess-cruises.png" alt="Jay Reed">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Jay Reed
</span>
<span class="testimonials__role">
Workforce Management
</span>
<span class="testimonials__company">
Princess Cruises
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“What I like about The Call Center School is the ease of use and relevant information. We've enrolled our staff in a variety of courses from The Call Center School, covering different aspects of agent training, call center
supervision, and workforce management. All of the content has been really applicable to our team and has improved the way we operate on a daily basis.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Jay Reed
</span>
<span class="testimonials__role">
Workforce Management
</span>
<span class="testimonials__company">
Princess Cruises
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-jason-persico.jpg" alt="Jason Persico">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Jason Persico
</span>
<span class="testimonials__role">
Director, Workforce Optimization
</span>
<span class="testimonials__company">
Wyndham Vacation Clubs
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and
forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Jason Persico
</span>
<span class="testimonials__role">
Director, Workforce Optimization
</span>
<span class="testimonials__company">
Wyndham Vacation Clubs
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-servus-credit-union.png" alt="Monica Purba">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Monica Purba
</span>
<span class="testimonials__role">
Team Manager - Member Contact Center
</span>
<span class="testimonials__company">
Servus Credit Union
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their
progress which is very important if you are dealing with a large team.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Monica Purba
</span>
<span class="testimonials__role">
Team Manager - Member Contact Center
</span>
<span class="testimonials__company">
Servus Credit Union
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-fifth-gear.png" alt="Robin R. Brummell">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Robin R. Brummell
</span>
<span class="testimonials__role">
Quality Assurance and Training Assistant Manager
</span>
<span class="testimonials__company">
Fifth Gear
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the
ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact
center operations.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Robin R. Brummell
</span>
<span class="testimonials__role">
Quality Assurance and Training Assistant Manager
</span>
<span class="testimonials__company">
Fifth Gear
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-tabinda-tariq.jpg" alt="Tabinda Tariq">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Tabinda Tariq
</span>
<span class="testimonials__role">
Senior Manager, Merchant Experience & Loyalty
</span>
<span class="testimonials__company">
Nuvei
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The e-learning platform of The Call Center School is easy to use. Their e-learning courses contain good material, and they provide good pricing. On top of that, their customer service is awesome!”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Tabinda Tariq
</span>
<span class="testimonials__role">
Senior Manager, Merchant Experience & Loyalty
</span>
<span class="testimonials__company">
Nuvei
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-brian-mucino.jpg" alt="Brian Mucino">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Brian Mucino
</span>
<span class="testimonials__role">
Learning and Development Trainer
</span>
<span class="testimonials__company">
Rochester Regional Health
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Brian Mucino
</span>
<span class="testimonials__role">
Learning and Development Trainer
</span>
<span class="testimonials__company">
Rochester Regional Health
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-eric-lee.jpg" alt="Eric Lee">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Eric Lee
</span>
<span class="testimonials__role">
Call Center Manager
</span>
<span class="testimonials__company">
CroppMetcalfe, Inc.
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“The Power of One course from The Call Center School provides great subject matter for training and growing my frontline call center staff.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Eric Lee
</span>
<span class="testimonials__role">
Call Center Manager
</span>
<span class="testimonials__company">
CroppMetcalfe, Inc.
</span>
</div>
</div>
</div>
</div>
<div class="testimonials">
<div class="testimonial grid-x">
<div class="testimonials__image cell small-12 large-4">
<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-vicky-turner.jpg" alt="Vicky Turner">
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<span class="testimonials__name">
Vicky Turner
</span>
<span class="testimonials__role">
Manager of Customer Service
</span>
<span class="testimonials__company">
Morristown Utility System
</span>
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</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“10/10 - I would absolutely recommend The Call Center School to a friend or colleague! What I especially liked was the ease of use and the ability to track training progress for employees.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Vicky Turner
</span>
<span class="testimonials__role">
Manager of Customer Service
</span>
<span class="testimonials__company">
Morristown Utility System
</span>
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</div>
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<img src="https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/testimonials-chuck-smith.jpg" alt="Chuck Smith">
<div class="testimonials__author--caption">
<span class="testimonials__name">
Chuck Smith
</span>
<span class="testimonials__role">
Opportunity Call Program Manager
</span>
<span class="testimonials__company">
ServiceSource Inc.
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or
many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Chuck Smith
</span>
<span class="testimonials__role">
Opportunity Call Program Manager
</span>
<span class="testimonials__company">
ServiceSource Inc.
</span>
</div>
</div>
</div>
</div>
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<span class="testimonials__name">
Ibeth De La Torre
</span>
<span class="testimonials__role">
B2B Customer Service Supervisor
</span>
<span class="testimonials__company">
Shimano North America
</span>
</div>
</div>
<div class="testimonials__text cell small-12 large-8">
<blockquote>“At Shimano, we trained our staff on how to provide chat customer support utilizing The Call Center School’s online chat training program. With over a decade of experience utilizing chat programs in a call center environment, I can
honestly say the curriculum is nothing short of great and impacting. Our agents were all very engaged and surprised to find the instructional content of actual benefit to their skillset. The UI is user friendly and The Call Center School
provides excellent customer support. I look forward to purchasing more educational courses in the near future.”</blockquote>
<div class="testimonials__author">
<span class="testimonials__name">
Ibeth De La Torre
</span>
<span class="testimonials__role">
B2B Customer Service Supervisor
</span>
<span class="testimonials__company">
Shimano North America
</span>
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